Do your research before ordering
Pros: they made the background look great and the color restoration was accurate. They also responded to email inquiries in a timely fashion Cons: Their AI software needs tweaking. AI is supposed to be awesome with faces, but my photo looked nothing like my family. I submitted additional photos to help make it more realistic and the ‘finished product’ ended up being a blurrier version of their restoration. I went in search of the refund policy, and I found it obscured somewhere on the page and written in very, very nebulous language (i.e. they cover their bases to basically ensure you never receive one even if you hate the finished product). I work in legal and trust me when I say you will not receive a refund from this company. I reluctantly ‘approved’ the photo out of pressure to have a Christmas gift. I own that mistake. Their pricing structure and ordering process feel dishonest and could use some serious overhaul on the website. They do not outline the total costs of their price. After I paid $60 for restoration, I was then charged $9 for printing/shipping. Nowhere was the printing cost outlined until AFTER I ‘approved’ the final photo. They do not provide a tracking reference for shipping so I had no idea when it would arrive. 4-6 days turned into 8. I had to reach out to them via email to find out where my package was - ridiculous. Then, my print arrived damaged - like someone literally ran over the package with a truck and then submerged it in water for an hour. Totally ruined and unusable. I requested a refund via email as I was not happy with my entire experience would not be able to use this photo. I was told my photo was not eligible for a refund because I’d ‘approved’ the final version. I should have never approved it. I let my desire to give my parents a special gift override my gut instinct. There were too many red flags with this service - it reminded me of those subscription services that make it impossible to opt out of. Lastly, and maybe most importantly, at no point in the ordering process, revision process or email inquiries about shipping and damaged delivery did the company send out an email survey requesting feedback. Reputable companies want feedback and want to be better. Hell, most companies would offer a partial or full refund if you’re not happy with their product. This company does not have those practices in place.