BUYER BEWARE TIANYU GEMS
I truly don’t even know where to begin with this post. This has been an absolute NIGHTMARE experience dealing with this company overseas. I’ve taken to now posting our experience publicly because I do not want anyone to go through what we have gone through. Our wedding bands were absolutely ruined TWO DAYS after our wedding. The solution? At first they didn’t respond to my husband’s messages. So I took over and aggressively began pressing them to rectify the situation. They offered to remake our rings free of charge under warranty IF we agreed to changing our initial design. Refused refund. So, with no other practical choice — we agreed. TWO months after receiving — those rings are the same issue as the first set. Completely ruined. This has ruined our wedding bands and I think of this every time I look at my forever rings. My husband designed my engagement ring with them, he proposed in April of 2024. We were married in May of 2025. My rose gold ring is now completely yellow gold. Tianyu has completely ghosted my messages now. Vanessa has taken to no longer even responding. Things you need to know before you agree to giving them your hard earned dollars. 1.) They will NOT honour lifetime guarantee. This is the first MASSIVE red flag. 2.) VERY bad quality — as pictured. 3.) Horrible attitude towards customer service. 4.) NIGHTMARE buyer experience for any needed repairs that should be covered under warranty. 5.) AWFUL correspondence. Straight up will dodge you. I will continue to post for awareness. Happy to answer any questions.