Great product, TERRIBLE (non-existent) customer service
Great product, terrible customer service. I often prefer to order directly from companies (vs. Amazon or a similar online store), but maybe ordering through Amazon ENSURES YOU ACTUALLY RECEIVE THE PRODUCT. This is the second time ordering directly from the company, and through I put in the order on 6/14, it's 7/3 and I have yet to receive my product, regardless of 5 or 6 emails and calls (where I had to leave a message). Responses back from customer service take multiple days and are basic responses that don't take care of the problem. I had initially received a tracking link, and USPS never changed from "Label created; awaiting package." When I reached out after a few weeks, after several days I finally got a response, "It was obviously lost in shipping; we'll send another..." then proceeded to ask me for my home/shipping address. Hello? It was on my order. So I sent me address (the same one)... then nothing. So after several.more days, I reached out again to see if had shipped. Again, nothing.I called twice over a few days and left detailed voicemails with the order #, and another email. Finally someone sent an email to tell me "they were sending me a replacement" and that I would receive a shipoing/tracking notification that day. Surprise... I didn't. Today, I received a "Thank you! Please provide feedback on your experience." Loke the matter was resolved. I responded. And I have YET to receive a shipping/tracking notice. I will.most likely not order from them again, because typically when I order something I expect to actually get the product. And I'm sad because I love the product itself.