HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE I ordered a pair of MK Batteries on December 15, 2025. They did not ship until December 23rd. They arrived December 29th. Between my order date and ship date I called to find out why I had not received a ship day update? I was told they would check and call back. Top Mobility never called me back. I called again and told them my chair was dead and nobody had called back and I still had not received a shipped notification. When Top Mobility called back I was told that MK was not real good at informing clients of the ship date then it was added that it was the holidays and things run slower. I received my shipped notice on December 23, 2025. Thats 10 days of NOTHING. Did I mention my chair was dead? My batteries arrived on December 29, 2025. It gets better! They shipped them to the wrong address. I checked my order and had listed my proper delivery / ship to address. They shipped to an address that was 6 years old! Did I mention my chair was dead? It was a total complete mess. NEVER Again. Top Mobility was given a full understanding of the situation pertaining to the status of my chair. They did NOTHING to help mitigate the problem. December 15th to December 29th 2025 for two batteries o reach Portland, Oregon. NEVER AGAIN! Thom Schuck, Portland Oregon.