Leaf Home Water Solutions LLC misled me…
Leaf Home Water Solutions LLC misled me during the installation and sale of a water filtration system in my home. The company’s actions have resulted in significant financial loss, poor product performance, and inadequate customer support. On November 18, 2025, Leaf Home Water Solutions installed a water filtration system under misleading circumstances. Despite my explicit request for a salt-free system, the company installed a salt-based filtration system without my consent while I was not at home. After discovering this, I immediately contacted the operations manager, Mr. Matthew Muxlow, to request a replacement with the correct salt-free model. Unfortunately, Mr. Muxlow refused to address my concerns or offer a resolution. Since the installation, the water quality has worsened rather than improved. The total dissolved solids (TDS) level increased from under 150 ppm to over 400 ppm, and the chlorine level has also risen significantly. This indicates that the installed system is underperforming and failing to provide basic water filtration benefits as advertised. In addition, I was charged $5,800, a price that appears substantially higher than the market rate for comparable systems. I believe this overcharge and misleading sales process constitute an unfair and deceptive business practice. The company has also failed to follow up, inspect the water quality, or provide any remedy despite multiple requests. I respectfully advise people to beware and study any transaction with this company carefully. I will suggest the following: A full review of Leaf Home Water Solutions’ business practices.