Great Customer Service by Jezza
I had an issue with the sizing of a corset that I purchased in a set years ago. There was no option to choose the sizing of the corset, only the corresponding bra and g-string. This oversight was disappointing and led to me being unable to wear the corset, especially at that price point. I reached out to customer service with no expectations. I didn't think any would come of it; yeah every brand has "customer service reps" but would they really do anything? I figured I'd receive some dismissive, copy-paste response in return or better yet, an automated response. Still, it was a significant amount of money and if the worse that would happen was a lackluster response, I could easily write this brand off and never shop with them again. Let it be the last time I try an unknown brand and stick to the mass produced, big name brands or save up for the luxury brands. Little did I expect such a responsive and proactive associate by the name of Jezza to answer my complaint.I truly respect her patient and dedication to working with me to ensure that I was 100% satisfied with the resolution. As someone who's worked in customer service themselves, to be on the receiving end of such incredible service, I truly see what a difference it makes. It was not just about a product, it was about womanhood. I was treated with respect and taken seriously. Their clothing builds confidence in your body and their customer service builds confidence in your communication skills and assertion. I was empowered to speak my mind over the dissatisfaction and my feelings were validated. The dedication to rectify this issue has solidified my belief that Empress Mimi is by women for women. I've encouraged my friend to shop here as well, as I'm not only satisfied with their products but their investment to make things right for the customer. In my experience, the price point is worth the experience. If you are hesitant about sizing, I would recommend sizing up for buying individual pieces or sets. Then, you can make minor adjustments to make it fit better for yourself. Rather than items being too small and unwearable. If I'm not mistaken, their mystery subscription box comes with a size guarantee and buying individual items does not, so I would take that into consideration. When in doubt, contact customer service for the specifics before purchasing to hopefully minimize any errors. However, do feel empowered to contact them after purchasing if there are issues because they actually do care about customer satisfaction. I'm also impressed by their rewards program and how points can be earned even before making a purchase. I do feel more likely to return and will save a bit on my next purchase when I do. I would like to see this company grow and will keep an eye out for their success.