Return policy on not new but used shoes!
After emailing back and forth, for days I was drained. Their customer service is horrific. In Snagged & Bagged “about us” profile they state, “However, if there’s an issue with your order, we’re here to help! Please email us with your order number and photos, and we’ll do our best to make it right. Customer-first support. If something feels off, our team is here to help quickly and with real empathy”. This is not true. After sending pictures and telling them the shoes have been worn sending them pictures of the bottoms and how they smelled like cigarette smoke, without giving me a chance, they gave me a 15% refund after I purchased two pairs of shoes and an offer for 10% off on another purchase. Why would I want to purchase again from this company? They were not even standing by what they said. After I declined their offer, days passed before they emailed me back. They told me this was a one time deal of “allowing” me to refund the shoes, told me I had five days to get it to them or else they would not return my money and I needed to pay for my own shipping. By the way, the address that they list online is not their real address. “You would be responsible for the return shipping to our address listed below. Once received and inspected, a refund will be processed”. I paid $25 to gave these shoes shipped back to Snagged & Bagged 701 Northpoint Parkway Suite 515 West Palm Beach, FL 33407. Sad to have experienced this, but glad I can reach out to other people to let them know about their merchandise and Customer Service before they spend their hard earned.money.