Return request - Questionable and unreliable
Altitude Sports is not dependable in maintaining high level quality of service when processing returns. As a first time customer back in mid-December, I was excited and happy with the process in receiving the order. However, as I ultimately decided to return the item, I did so within the appropriate time frame and sent it back. This leads to the frustrating part - they received the item and yet I still don't see anything back to my credit card even though it's been well over the 5 business day refund processing. In fact, if I hadn't personally reached out to them to check on an update, I wouldn't even be aware since they don't maintain professionalism in sending customers an email themselves when experiencing some sort of delay or even acknowledging something was received. Although the customer service reps seem to sound nice, overall they come off as deceitful. They change the official return date they received my item, don't give proper updates, and it's ridiculous if I have to pay fee to try and complete this, meanwhile I'm waiting for hundreds of $$ to be refunded.