Custom size was far too small
I ordered a custom size for my daughter and it was about 2 inches too small around her waist and chest. The dress is beautiful and I wanted to make it work somehow. I had 2 seamstresses evaluate for possible alteration options. I also had them take my daughter measurements. They both agreed the dress was NOT made to the measurements I ordered, and the dress cannot reasonably be altered to fit her. I am very disappointment. Working with customer service, they said the custom size is not returnable. They agreed to a 30% refund, however it still does not resolve the issue for us as we have no way to make use of the dress.