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psfreemanaol.com

United States

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1 review

Woodartdeal Furniture

Not a reputable company - do not buy!

Not a reputable company. I ordered a desk and console - before I ordered, I asked if they could be made of the same type of wood and stained the same since they would be very near each other in the same room. They e-mailed me confirming yes, they could be. When I placed the order, I noted that in the comments, and e-mailed again saying I had placed the order and confirming the stain/wood. They again replied they had the info and confirmed that is how they would be made. When I received the two pieces, they were VERY different colors. They also did not include the legs for the console. I e-mailed with my concerns and they told me to send pics of all the mailing labels, and of all the items received, including hardware. Someone else had unpacked them for me and taken the packaging to the recycle center so I no longer had the labels. WoodArt told me there was nothing they could do unless I could provide that. I told them since they shipped the items, they should have the shipping and tracking info, and I did not receive the legs, so I never had a label for that. They then offered to remake the pieces. I (very generously) told them that was not necessary - I liked the console, so if they could just charge me for the legs and wood for the desk, I would refinish it myself (the total cost of the desk was about $600 and the materials - pine wood and metal legs would cost them maybe $100?). They told me that was great, appreciated my effort to work this out, and that they would refund me $100. The cost of the stain, clear coat and sandpaper were almost $60, so it would be a $40 net refund on top of hours to refinish. We are still arguing about that, they have now said they would give me $200 and that as soon as I accepted that, they would also send me the console legs "with free shipping". They OWE me the console legs, free of charge and with free shipping, no matter where we end up on the desk, but they are "holding the legs hostage" until I accept their offer, which I will not do. It just goes around in circles. I have disputed the charge with my credit card company and am waiting for word on that. It is extremely frustrating - they are just playing games. Do yourself a favor and buy from a reputable source.

2026-01-08