Avoid Kaplan Schweser
I was ultimately misled by the brand name and made the mistake of purchasing their premium package. I should have listened to the dozens of warnings on r/CFA. Their customer service is effectively nonexistent, shipping routinely takes weeks (even when you pay extra for overnight shipping) and the content is extremely expensive for what you receive. I was also misled by the “pass protection” offering, which they do not meaningfully honor despite marketing it as a commitment. At this point, I am reviewing the terms and conditions in detail and exploring potential legal remedies. There’s so many providers, just avoid Kaplan!