Terrible experience with BATIK AIR
OD860 & OD8561 (KUL - KIX). While checking in at the counter, the staff were live streaming with their friends and chatting loudly. They showed no sense of shame in front of customers. Is this allowed in BATIK AIR? The flight to Kansai was delayed by 4 hours. The in-flight meal I ordered never arrived. There were 4 meals that didn’t come. At that time, I was quite confused as to why my meal didn’t arrive. I thought maybe I had ordered incorrectly. But after checking again, it was true—they didn’t serve my meal. The cabin crew didn’t seem to know how to do their job. The return trip to KLIA was also delayed by 30 minutes, and once again my meal didn’t arrive. Do Batik Air employees even know how to work? How you train your staff? They may look handsome and beautiful, but they have no idea how to do their job. Worse, they act like VIPs, as if they are more important than the customers