BAD SLOW UNRESPONSIVE.
Bad slow unresponsive support and customer service! No other channels to contact them except for WhatsApp and email. Had to return the IP15 512GB ($882.90). Rated as excellent condition but came with multiple visible dents and scratches. Returned on 29 Dec 2025. Rider came an hour late at 2pm. Total disregard for the booked collection time slot (9am to 1pm) Until now, I have received NO UPDATES on what’s going to happen and if a replacement or refund will be done. I have to keep up with my emails and WhatsApp messages JUST to get a response of “we sincerely apologize. We will get our respective team to look into the matter urgently”. What type of urgency is your urgency about? Do we consumers need to report the matter to CASE for MISREPRESENTATION OF PRODUCT SALES just to activate your urgent response? My order ID: CAS56744 Email subject: [## 463268 ##] POOR PHONE CONDITION FOR ORDER: #CAS56744