Well what went wrong is you shipped the…
Well what went wrong is you shipped the bike that arrived close to my distribution center and then was not delivered because the package was damaged, I never heard back from sava, since it was Christmas break it seems like nobody was in the office, really the whole experience sucked because I was eager to make this a Christmas present. I suspect that when you ship the bike the package was already damaged and you just really didn't care much. The bike was originally returned before so somebody didn't really do their due diligence when shipping it out, not exactly great service, definitely lowered my expectations. To summarize my experience slow response and no attention to detail. What a disappointment. I ended up ordering the same sava bike through Amazon, realizing that with Amazon I have more protection from being abused with problems of delivery.