Zero honesty Zero integrity
Zero honesty Zero integrity Avoid this company as a whole at all cost. Buy anything from anywhere else. Read reviews on multiple platforms before you buy! They will all say the same.. Leaf Home Water Solutions is a predatory marketing focused company that is not concerned with what you actually need as a customer. After being lied to on every detail of sale. From free service, free water testing, what system we needed, free system move when you move, down to how much salt and electricity the system uses. So many claims and promises made. Took nearly a month to even get a call back. Now after 2 months of going back and forth, Regional Installation Manager agrees we were upsold and Regional Service Manager disagrees and is only offering a free reverse osmosis system that he has been made aware wont work with our home set up. Leaf came out at the end of Dec and conducted a second water test and that test proved we in fact did NOT need the extra filters we were sold… only a softener. The company has refused to remove the upsold filters and refund us. Regional Service Manager is only concerned with pushing yet another product for us to rely on THEM to service and purchase filters as they do not sell them individually without paying for a service tech to install. Regional Service Manager even lied in their email to me saying the test results show we need the filter… yet I have the results.. they also refused to send me an itemized receipt of all parts purchased.