Possibly the worst company I have ever…
Possibly the worst company I have ever ordered from. The clothes arrived and were of such a poor quality that I had no choice but to return them. I had to pay an extortionate fee to ship the items to Dubai where Arveilo then did not answer on the three occasions that the courier attempted delivery. I raised this with them and they informed me several times (after me having to chase almost daily) that they were discussing the matter in-house. I was then notified by the courier that the parcel was being returned to me due to multiple failed delivery attempts. I have had to dispute the transaction through my bank in order to get the money back, after which the Arveilo customer service team stated that they had informed me of this decision several times, which they had not. I then received an incredibly rude and unprofessional email from customer services again stating that they would not be responding to my concerns further and that the case was deemed closed, as their failings had been ‘resolved’ by my bank crediting me the refund. I have never experienced such abysmal customer service in my life. Please avoid at all costs.