Terrible customer service, terrible company
I pay hundreds of dollars a month for Wellhub, and I have never experienced customer service this bad. Their cancellation policy is absurdly punitive toward customers. You’re essentially not allowed to cancel even ONE class a month without being threatened with losing your ability to book classes for the entire month. Because of this, I was forced to drive out during a snowstorm, sitting in 45 minutes of traffic just to go 3 miles, because canceling wasn’t an option. I finally arrive at the studio… and the instructor never shows up. The building is locked. No class. No explanation. And somehow, according to Wellhub, this is my fault. They refused to let me take another class that day, despite the fact that I showed up on time in dangerous weather and the class literally did not happen. So if a customer cancels, you’re punished. If an instructor cancels (or doesn’t bother showing up at all), the customer is just out of luck. Wellhub holds cancellations over customers’ heads but takes zero accountability when studios or instructors fail to deliver. For a company charging this much, the lack of fairness and basic customer care is shocking. I do not recommend signing up for this service unless you enjoy paying a premium to be treated like you don’t matter.