Unprofessional behavior from cashier”
so on Friday at 1:10 am Today cashew from 100 Lowell st Lawrence MA was disrespect me as a customer and a Uber driver I came to the store to buy a coconut turnover So I use two little bag from the store to put my coconut turnover And by accident, I leave A bag next to cashier And he told me if I don’t come right now to take the bag I’m not gonna come to the store anymore. I’m not gonna come to any other order from the store if Uber eats sent me a order he says he’s not gonna give me the order and and I take the little bag and I go outside and then he came with another guys because there was two guys working at nine and then he used the tablet to take my picture To show other worker to see if I came here to take any order from Uber, eat to not give it to me And every time I came here this guys always look at me bad because I use a bicycle to do Uber The accident was happening 1:10 am Saturday, January 17. Dear Customer Support Team, I am writing to formally report an issue I experienced at one of your store locations. I recently went to the store to pick up an order. During a previous visit, I was treated in a disrespectful and unprofessional manner by an employee. On my most recent visit, I spoke with another staff member and was informed that the individual who treated me disrespectfully is the store manager. I was also told that any complaint about staff behavior would have to be filed with the same manager involved in the issue. This situation is concerning. A store manager should represent professionalism, fairness, and respect toward customers. When the manager is the source of the problem and also the only person handling complaints, customers are left without a fair or neutral way to resolve issues. This creates an environment where problems cannot be properly addressed. I am not writing to create conflict, but to express a genuine concern about customer treatment and accountability at this location. Customers should feel respected and safe when visiting a store, especially when they are simply picking up an order. I respectfully ask that this matter be reviewed by someone outside the store location and that appropriate steps be taken to ensure professional customer service standards are upheld. Thank you for your time and attention. I look forward to your response.