I expected nothing… and they went above and beyond
I had a really stressful experience when my SSD suddenly failed and I thought I had lost all my files. Disk Drill was honestly the only reason I was able to recover most of my data, which still feels almost unbelievable. After that, I contacted support to ask about an educational discount using my university email address. It wasn’t even an email officially listed on my school website, but they still took my request seriously and reviewed it kindly. Because I was in a hurry, I had already purchased the software at the regular price before seeing the approval email. When I later explained the situation and asked whether a student discount could still be applied, they approved a 20% refund for me anyway. I was genuinely surprised by how understanding and kind the support team was. Their responses were fast, thoughtful, and felt human — not like a typical scripted customer service experience. Disk Drill helped me recover my files, but CleverFiles’ support left an even stronger impression. I’m truly grateful.