CleverFiles (www.cleverfiles.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-09-01.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers praise the data recovery software for its intuitive interface and incredible ability to successfully restore lost files from damaged drives. People also highlight the exceptional customer service, noting that support agents respond quickly and offer very helpful assistance with technical issues.
Some reviewers were not happy with the software, mentioning that it failed to recover their files or simply did not work in various situations. A few consumers also noted significant frustrations regarding limitations with file previews and challenges when trying to get resolution from support.
Auto-generated from all reviews of this business. For reference only.
disgusting business practice maybe before you repair the file tell us its paywalled so we don't have to wait 5 minutes see you dangling the file infront of us and a paywall, because i'm not paying for a service that does disgusting stuff like this preying on people who lost old files, i'm not paying that massive amount of money when i can do it myself
Reply from CleverFiles2026-08-30
Sorry to hear you felt that way about Disk Drill. Please reach out to us at [email protected] and we will try to find a solution for you.
There are better paid and cheaper software if you really just need it to recover a few files and there isn't any physical damage with the device you want to recover files from.
Support is good, they try to help but in my case they couldn't do much and that prompted me to use another software that worked.
The interface is nice and all but the software doesn't work in so many situations that it really disappointed me because it was the algorithm that was recommended and it looked good enough.
I can only talk about the recovery option with disk drill.
Reply from CleverFiles2026-08-27
Hi Sioux! Thank you for your feedback. Can you please email us again at [email protected] and mention this review? We would love to take a close look.
Disk Drill is a good software to recover files. On Windows you get 100MB free recovering, then you should pay for the full version. The interface is nice.
Amazing software! Recovered my precious wedding photos with it. Outstanding support as well, very knowledgeful, polite and fast to reply. 10/10 experience!
Using Disk Drill could not be easier. I panicked when my precious external hard drive refused to mount. Before purchasing, the free downloaded app ran a check in a matter of minutes and confirmed that my files would be recoverable, real peace of mind before making a purchase for the software. I’d fully recommend this to anyone who has concerns over losing valuable data. 10/10!
Hi, I was devastated when my SSD became unresponsive. OUCH, I thought Gigs of files were lost. I tried other apps, none worked. Then I did a deep dive and found, DISK DRILL. Too my enormous surprise, it worked. Photos, doc, videos were all right there on the SSD that had not given up it's data to other apps.
I am sooooo pleased.
Disk Drill impressed me with how fast it scanned my 1TB drive and discovered deleted files. It recovered almost everything I was looking for, and the interface was easy to use. A great recovery tool overall.
I had a very serious issue that occurred yesterday morning... my external hd somehow became corrupted, and would NOT mount on my Mac. It was read by Disk Utility... but it could NOT be "mounted" on my desktop. In a panic I called both Apple and Western Digital (My drive brand)... and they were NO help! I google softwares for media recovery and found Disk Drill. The interface and technical aspects of the software were pretty straightforward... but what was the BEST!? The customer service on the Chat option on the website. They were FANTASTIC in Assisting me! Adobe is HORRENDOUS at Customer Service and ALL should be Fired and Replaced! The Disk Drill Team... SUPERB!
A really excellent piece of software that salvaged some important work and around twenty years' worth of family photos and videos. Can't recommend this highly enough. The company were also kind enough to honour a discount offer *after* the fact of purchase when I asked them. Outstanding product and customer service.
This is an updated review. Originally I gave it 1 star and slammed them, as their agent promised a full refund (as within 2 days I realised it was not suited to what I needed), then didn't deliver. HOWEVER - a higher ranking aagent called David got back in touch with me, appologising because he saw the other agent had promised this - and done nothing for two or more weeks ! - David has given me a full refund. So absolute praise for him, as he has redeemed the name of CleverFiles or Disk drill. I would have given 5 stars but the laise-fair - nonechalant attitude of all the other agents who dealt with my request before him, would make it undeserved. Maybe I should have only given 3 stars - but the 4 is due to this one excellent agent, David.
very good program , in first i had a problem with the payment due a network error , so i pay,d the next day (again) . but later i saw i payd twice for the same program . So i asked for a refund of one payment.
And i must say they handled it very good and quick .A few days later i received my refund .
5 stars for the helpdesk !
Disk Drill seemed like it'd be a great option, it was the only software that was able to find and said there was a chance I could recover my files. However, when I went to recover the files it locked recovering behind a paywall despite the fact that it searched for and found them. It also had said that you could recover 100 mb FOR FREE, but that was not the case either and it was STILL locked behind a paywall. Lost a vast majority of the files on my SD card because of it, all of which that weren't even mine but were given to me on the SD card as a gift.
Reply from CleverFiles2026-07-17
Hi! We offer a free recovery of up to 100 MB of your data if you use Disk Drill for Windows. Unfortunately, this option is not available for Mac users at this time. We do guarantee recovery of the files you can fully preview in the free version.
We were guided through the process of recovering our lost files and we managed to get more than 95% of them. We had tried other programmes but they were not successful. Disk Drill is thorough and does a complete job.
We recommend this product and the company to you. They will help you to recover your lost data like no other company can. They are professionals and it is well worth paying for this product.
Now this program for Mac is top notch. I have had it in various versions for years and have always found it to be the best of a lot of apps that claim to do the same functions. I recently had a catastrophic failure of a portable HDD that I used to save DEVONthink data (particularly emails) while away from home but foolishly deleted the email from my Mail account when done than emptied the bin. Gone forever!. I purchased new recovery software at great expense from other Companies and nothing worked. Eventually, remembering I used to own Disk Drill Pro, I returned to it…got prompt help from CleverFiles to get the latest version then did a bit-for-bit recover. I didn’t get everything but found enough of my four weeks of missing email to take away the pain. CleverFiles responded almost immediately to my question and I was most impressed by their service ethos. I have left this one on my Mac and while hoping I won’t need it to recover files again, it is reassuring to know it works and works well. Well done CleverFiles!
Too expensive, spent time scanning but couldn't preview whether correct files were recovered without signing up for Premium... which is too expensive. Give me a freememium option or a cheaper option for less data.
Reply from CleverFiles2026-07-13
Hi! There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.
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