SecureDataRecovery.com

Two Great Experiences!

I’ve worked with Elliot twice now and both times have been amazing! He answered all of my questions and they were able to get two water damaged hard drives full of photos back to me!

Got everything back

Got everything back! Constant contact and great communication and follow up. Highly recommended!!

Initial intake was good and they…

Initial intake was good and they recovered what we believe to be 100% of the data from a Seagate drive that died. We are thankful for the fact that our data was recovered. We did have some issues regarding clarity of communication regarding the payment terms being changed AFTER the project started and for the add-ons at the end. When the contract was signed we provided a credit card that was preauthorized for $4,720.15, this included a credit card processing fee. Well into the process we were notified that they would only accept wire transfer or ACH after they had taken preauthorization on the card. They seemed way too concerned about getting payment rather than providing assurances things were under control. We were asked how we would be paying when the contract was sent and we stated by credit card. There was no discussion about the need for a specific payment type when the contract was signed and payment made. The additional add-on items were the cost of the ridiculous branded Secure Data Drive with key pad, the two year service contract, and $45 to ship the drive back. This was not disclosed in our conversation regarding costs. The representative said they had disclosed but I know they did not. We disagree that these charges were disclosed. It was a little infuriating to be charged so much for the recovery and then be, what felt like, nickeled and dimed at the end for the under coating. The midway changes to the payment terms and add-ons at the end made me not fully trust the company. The rep we worked with was a nice person but I felt like they did not fully disclose the full costs. Being fully transparent would have made the process a lot more trusting for me. Again, I am very thankful for the work that they did in recovering the data. The end result is that we got the data recovered, more transparency would have made the process a little less stressful when it came to fully trusting the company and the processes involved.

Hit it out of the park.....Again

Another great recovery for my client. all data recovered. Highly recomended

Customer Service Like The Old Days

Jason was very up front about the likelihood of recovery, and was correct. Also, very up front about the price. It's worth it. The customer service reminds me of the old days. TIP TOP!

Secure Data Recovery saved my business!

Secure Data Recovery saved my business by quickly and completely cloning my damaged hard drive. Their service rep, Josef Lang, clearly explained every step involved and kept me posted with daily phone calls on the progress. I would 100% recommend them to anyone who needs data recovery due to their skill, customer service, and results! My company, Foraging Texas, would have been crippled, possibly beyond saving, if it weren't for their recovery of over 32,000 photos and important documents.

Great customer service.

The Secure Data Recovery employee

The Secure Data Recovery employee, Mr. Moravcik, who worked my case was very attentive and helpful. He was always prompt in responding and patient as I completed he documentation and provided the information they needed to begin and complete the process. The service was prompt, dependable and transparent throughout the entire process. There was frequent and clear communication and the payment process was straightforward. The Team did a spectacular job retrieving photos and documents I thought had been lost. The hard drive containing the retrieved data arrived promptly. I appreciate Mr. Moravcik’s excellent work. I highly recommend considering Secure Data Recovery. It's definately a company I would reach out to again, without hesitation!

Kyle is very professional and helpful!

Kyle has provided very professional and excellent services for my data recovery.

BEST COMPANY EVER!!

Last month, my external hard drive had a bad fall in my bedroom. As a result, the item was unable to connect with my laptop. Luckily, I was able to contact Secure Data Recovery. The person I talked to was Scott McMaken, and he is one of the kindest, funniest, and most knowledgeable people who helped me at this time of anxiety. He was very patient with me when I asked questions and raised concerns. I love that they are honest and thorough. He and everyone I contacted provided me with great service! I appreciate all the support I received! Lastly, everything that was on my external drive was recovered!!! THANK YOU ONCE AGAIN FOR THIS!!!

Old Computer with Crashed Hard Disk

Fast response. No surprises. Very thorough customer services. Polite and professional. Outstanding technical results.

Great online reputation

Great online reputation. Very articulate in explaining the process and secure way to keep our data confidential. It worked and we were able to get all of our data back.

Always Great

A 2-time customer. Always great and returned no less than 99% data.

It was great working with Kyle…

It was great working with Kyle Moravcik, He answered all of my questions, was very responsive and the work got done quickly and with excellent results. Highly recommend your company and will use in the future for similar issues.

Josef is awesome!

I recently had massive loss of data as I was preparing for a very important portfolio review and presentation. Obviously panic set in as this had happened at the worst possible time. After some research I reached out to Secure Data Recovery Services and talked with Josef Lang, Dedicated Account Representative. Josef was amazing to work with. He walked me through the process, kept me updated on the progress and graciously made himself available through phone calls, texts and emails to answer any questions or concerns I had. Even after my data was fully recovered and sent back to me Josef stayed available to make sure I was back up and running again. What impressed most about Josef was his ability to connect with me as a human as opposed to just another client, like I was working with a friend not a vendor-something very rare these days. Josef Lang is a great asset to the team at Data Recovery Services! Sincerely, Marc Del Santro

Everything worked out perfectly

Everything worked out perfectly. Jason Molinaro was very communicative on what to expect and was helpful all throughout the process.

Good professional service and…

Good professional service and responsive support

Excellent customer service

I was given clear direction and probable outcomes. I was given a list of recoverable files before having to pay. This reassured me I was going to be able to use my files again.

Data Recovery people are professionals…

Data Recovery people are professionals and from the very first interaction with them I was assured they would do all in their power to recover my files. What I would recommend is to make service price list more clear. Each recovery step has own payment and I was not sure how many steps are there and how much the next step would cost me. However, the final result (100% recovered), was the best news I got, and was great relief for me. Thanks.

Very professional and great…

Very professional and great communication throughout the whole process. Jay was great with follow ups and making sure all of my questions were answered. If ever needed, I will use SDR again for data retrieval. Def recommended