Deception and misrepresentation
Company: Rocket Lawyer Complaint Category: Billing Issues / Professional Services Issues Desired Resolution: Full refund of $1,639.86, immediate cancellation of services, and confirmation that they've withdrawn as attorney of record with USPTO so I can proceed pro se or with new counsel. Complaint Details: I hired Rocket Lawyer on Aug 4, 2025 (Matter number: 00956958), paying $589.87 for subscription and $349.99 for initial trademark filing. Emails confirmed $349.99 covered the first mark, with $350 billed for a second which was confirmed by the attorney that was appointed. However, on Aug 19, 2025, they charged an additional $350 and tried to claim extras were USPTO fees, but emails show they were legal fees, misrepresenting the billing. After multiple phone calls and emails demanding a refund, they were unresponsive. Now, there has been a USPTO office action as of Jan 12, 2026 (requiring a disclaimer) that was sent to them and there has been no action, despite follow-ups, risking abandonment by April 12, 2026. This has delayed my business and caused Amazon Brand Registry rejections due to the attorney and/or their representation not meeting standards. Rocket Lawyer's unresponsiveness and misrepresentations breach their service agreement. I demand full refund, service cancellation, and withdrawal from USPTO as attorney of record to resolve promptly. If I don’t get that resolution, I’ll be submitting a complaint to the AZ Attorney General.