The second negative review I leave for Momence
I feel that strongly that micro businesses especially, should know how careless they are. This time their tier system did not work. They sold more at the first tier level than the amount I set. And so of course I reached out to the help desk who forwarded me to their experts.. which is an email response and always a wait. When this happens forget getting a fast resolution. This was over two weeks ago. I notice Momence have a few ways of dealing with problems. First, sometimes they fix them and then respond and deny the problem ever existed in the first place. The second is, like this time, emails go round and round, passing the problem on between engineers, each of whom never properly read the thread. Asking the same questions, making the same assumptions and never trying to solve the problem. The third is that they blame you, assuming you have no skills and that it was you that got it wrong. This goes hand in hand with the above. The fourth which also goes hand in hand, is that they write nonsense, and do not address the issue so many times and over such a long period that you eventuallly give up. Which I have - often. This time, I have asked for compensation for lost income. This has not been addressed and presumably they are hoping the problem will go away. I am trying to find to Momence a replacement but it's finding time to look, not to mention the hours of resources it will cost me to change. But it will happen. After my last one star review they responded and asked me how to make things better but did not give me a link, email or number to respond. Like I said in my last email to them. .. it is not personal, it's just cultural. And it's stressful to be driven to this nonsense.