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momence.com

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104 reviews

4.2104 reviews
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About momence.com

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Website
momence.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
100% (19/19)
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About this business

Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.

Written by the business, not verified by us.

Is momence.com legit?

momence.com (momence.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the support team for providing fast, polite, and incredibly helpful responses to all kinds of technical questions. People also mention that the platform is intuitive and very easy to navigate, saving a significant amount of time for busy users managing daily operations. However, some people mentioned that getting assistance through support channels could occasionally take a very long time or prove quite difficult. A few other people also felt that the onboarding process was poorly handled, leading to notable frustration and issues with getting started properly.

Auto-generated from all reviews of this business. For reference only.

What people say

Have been using momence for over 4…

I have been using momence for over 4 years. If I would have known how awful and slow the customer service was going to be I would have passed. Their messaging and inbox is very unreliable and you won't know until you miss opportunities with leads because your texts and emails didn't go through. There are very few techs in this company that can actually help. All the other "customer service" is a giant waste of time.

Reply from momence.com2026-08-18

Thank you for sharing your feedback, Keith. We're sorry to hear about the issues you've experienced with messaging reliability and the support you've received. We understand how frustrating it is when communication issues can impact your leads and business. We'd appreciate the opportunity to look into your experience and help address these concerns. Please reach out to us at [email protected] with more details so our team can follow up.

momence have been super supportive…

momence have been super supportive during the transition to their system. their assistance through the chat facility is always prompt and helpful, offering clear instructions.

Reply from momence.com2026-08-18

Thank you, Donna! We're so glad to hear that the transition to Momence has gone smoothly and that our Support team has been able to provide prompt and helpful assistance. We really appreciate your kind feedback!

Perfect

Perfect, very good Support. Very Nice app, we are happy.

Reply from momence.com2026-08-18

Thank you, Aksana! We're so happy to hear that you're enjoying Momence and have had a positive experience with our Support team. We really appreciate you taking the time to share your feedback!

Halle was amazing!

Halle was amazing! Hi Halle, I just wanted to take a moment to thank you for all your help with setting up and managing our Price Rules, memberships, and discounts for our premium members. Your support made a huge difference in helping us create a smoother experience for our members and ensuring we could properly charge members for their classes. We really appreciate your expertise, patience, and willingness to jump in and help us work through all the details. Thank you for being such a valuable partner and for helping us get everything running successfully! We’re so grateful for your attention to detail, hard work, and the incredible support you provided while helping us resolve issues and navigate the right Price Rules. Your guidance made a complicated process feel much easier, and we truly appreciate everything you did to help us succeed. Thank you, Halle!

Reply from momence.com2026-08-10

Thank you so much for the thoughtful feedback! We’re thrilled to hear that Halle was able to make managing your Price Rules, memberships, and discounts easier. We’ll be sure to pass along your kind words!

I’ve been really impressed with Momence…

I’ve been really impressed with Momence and especially with Tom our account manager. It’s refreshing to work with someone who takes a genuine interest in what’s happening at a local, grassroots level. Rather than getting stuck behind big-company processes, Tom took the time to understand our community outreach work and the needs of our independent studio. He came up with a practical solution that supports our growth and makes it possible for us to expand. This flexibility and helpful guidance he gave has made a complicated issue very straightforward. Having a good relationship with Tom as our account manager has made a real difference. He is responsive, supportive, and clearly focused on helping clients grow. It’s great to see a platform that can still stay reactive to the real needs of smaller, independent businesses. Highly recommend Momence – and a special thank you to Tom for the excellent support.

Reply from momence.com2026-08-10

Thank you, Brian! We’re so glad to hear that Tom took the time to understand your business and find a practical solution to support your growth. We really appreciate your recommendation and kind words about Tom!

Momence customer service is brilliant

Momence customer service is brilliant, they answer everything immediately and super clearly - they're always so helpful!

Reply from momence.com2026-08-10

Thank you so much! We’re thrilled to hear that our support team has been able to provide quick, clear, and helpful answers. We really appreciate you taking the time to share this!

Wish I switched over sooner

I've honestly found the whole transition from mindbody exceptional. My community said it was seamless and they're impressed and are loving the ease of the software. Your support experience is incredibly efficient, friendly and I wish I did it sooner, but I was afraid of the work involved changing software. To my surprise it wasn't bad at all, thankyou

Reply from momence.com2026-08-10

Thank you, Lisa! We’re so glad to hear that your transition from Mindbody was smoother than expected and that your community is enjoying the experience. We really appreciate you trusting Momence with the switch!

The quick follow ups when you need to…

The quick follow ups when you need to run your business and have a question. Support is on the ball.

Reply from momence.com2026-08-10

Thank you, Heidi! We know how important it is to get quick answers when you’re running a business, so we’re glad to hear our Support Team has been there when you need them!

We’ve been going through a lot of…

We’ve been going through a lot of changes recently and would never have managed without the Support Team 🌟

Reply from momence.com2026-08-10

Thank you, Linda! We’re so glad our Support Team could be there for you through all the changes. We really appreciate you taking the time to recognize the team! 🌟

Momence has a solution for all the…

Momence has a solution for all the problems you might encounter. They have created a very complex system that sometimes non-tech people like me, don’t use to the full potential, but Momence customer service is always there to guide and help implement the best solutions.

Reply from momence.com2026-08-10

Thank you for the thoughtful feedback! We know Momence can offer a lot of functionality, and we’re glad our Support Team has been able to help you navigate the platform and find solutions that work best for your business. We really appreciate your kind words!

Clear Instructions in short time frame

30 minutes, though seems short at the time, provides us plenty of information that we can absorb and follow through on. Milton was very clear with his instructions and information while also being patient with our endless questions. 30 minutes is enough to work with the information provided. Then we will be ready for the next support meeting to help with more questions. I see the value of scheduling a bunch of meetings upfront. Thank you so much.

Reply from momence.com2026-07-24

Thank you, Patt! We're so glad to hear the session was helpful and that Milton's clear guidance and patience made a positive impression. It's great to know the 30-minute format gave you the information you needed while leaving room for follow-up questions in future meetings. We appreciate your thoughtful feedback and look forward to supporting you again!

Cyra was incredible!!

Cyra was incredible!! She was so thorough, understanding, clear to follow and very helpful. Thank you Cyra!!

Reply from momence.com2026-07-24

Thank you so much, Chloe! We're thrilled to hear Cyra made your experience such a positive one. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review, and we look forward to helping you again whenever you need us!

Momence is by far the best out there!!

Momence is by far the best out there!!! I have been trying many different booking software and none of them come close to what is possible at Momence. I run multiple reformer pilates studio's. This is so good. Great interface, easy set-up, great ux for the admin, and so many options to perfectly form you business. It is truly far beyond any competition. And the price is even better than many out there. 10 out of 10!

Reply from momence.com2026-07-17

Thank you so much for the amazing review! 🎉 We're thrilled to hear that Momence has stood out after trying so many booking platforms. It means a lot that you appreciate the interface, setup process, flexibility, and value. Supporting businesses like your reformer Pilates studios is exactly why we continue to build and improve the platform. Thanks for being part of the Momence community—we're excited to continue growing with you!

The software itself is good, but that's about it.

The software itself is good, nothing mind-blowing, as there are heaps of limitations. and there is no tier for unlimited messages. The phone numbers they provide do not match australia regulation since june 2026 either. the costumer service in australia is useless. Try and get a helping hand during business hours is impossible. and they do not have live tech support or zoom services. Their API system is as bad as the 2000 too. for the rest, it's okay. We did 4 new onboarding and each one of the omboaridng where done wrong.

Reply from momence.com2026-07-17

Thank you for taking the time to share your honest feedback. We're glad to hear there are aspects of the software that work well for your business, but we're sorry to learn that your onboarding and support experiences didn't meet your expectations. We understand how important timely support, reliable onboarding, messaging capabilities, and robust API functionality are, especially for growing businesses. Your comments regarding Australian support availability and local phone number compliance are valuable, and we'll make sure they're shared with the appropriate teams for review. We appreciate your candid feedback, as it helps us identify where we need to improve. Thank you for giving Momence a try. If you're open to sharing more detail about your onboarding could be improved we're always looking for feedback. You can send this directly to at [email protected] any time.

Great online support!

I was having trouble figuring out how to charge a customer with applying a discount and a payment split between money credits and Venmo. Ed walked me through the process and stayed with me until I was able to verify that it all worked. Great customer service!

Reply from momence.com2026-07-17

Thank you for your kind review! We're so glad Ed was able to help you navigate a complex payment scenario and stayed with you until everything was working as expected. Providing patient, thorough support is something we strive for, and we'll be sure to pass along your compliments to Ed. We appreciate you being part of the Momence community!

Momence chat tool was very helpful

Momence chat tool was very helpful. Very clear and concise information to try and resolve my issues. I was very satisfied with the knowledge gained utilizing the “chat” functionality.

Reply from momence.com2026-07-13

Hi Joyce, thank you for taking the time to share your experience! We're so glad to hear that you found our chat tool helpful and that the information provided was clear, concise, and useful in resolving your issue. It's great to know you were satisfied with the support you received. We appreciate your feedback and look forward to helping you again whenever you need us!

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