Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Written by the business, not verified by us.momence.com (momence.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for providing fast, polite, and incredibly helpful responses to all kinds of technical questions. People also mention that the platform is intuitive and very easy to navigate, saving a significant amount of time for busy users managing daily operations. However, some people mentioned that getting assistance through support channels could occasionally take a very long time or prove quite difficult. A few other people also felt that the onboarding process was poorly handled, leading to notable frustration and issues with getting started properly.
Auto-generated from all reviews of this business. For reference only.Bruno was super helpful today and lead me through what I needed step-by-step! He was friendly and encouraging along the way too! Thanks!
Thanks for the great feedback! We’re happy to hear Bruno was able to guide you through everything step by step and make the process smooth. We’ll be sure to share this with him—he’ll really appreciate it!
I am in the onboarding phase with Momence; so far their support is always friendly and knowledgeable and response times are great.
Welcome to Momence! We’re so glad to hear your onboarding experience has been positive so far. Our team works hard to provide timely and helpful support, so it’s great to see that reflected early on. If you need anything as you continue getting set up, we’re here for you every step of the way.
Got what needed. Angie provided a solution and I learned a couple things. Excellent support.
Glad to hear everything was resolved and that Angie could help you find the right solution! It’s always great when you can walk away with both an answer and something new learned. Don’t hesitate to reach out if anything else comes up—we’re here to help.
Our experience with Momence has been extremely disappointing. We were automatically enrolled in an app integration during their training without any clear consent or opt-in on our end. This lack of transparency is concerning, especially for a business platform that’s supposed to support small business owners. The training itself was inadequate and failed to clearly explain key features, costs, and what we were actually being signed up for. It felt rushed and more focused on onboarding than ensuring true understanding. The most frustrating part is discovering hidden fees after the fact, including being locked into paying for three months of a service we never knowingly agreed to. Forcing customers into mandatory charges under unclear circumstances is unacceptable and, frankly, feels misleading. Customer support has also been unhelpful and dismissive, offering no real resolution to the issue. Overall, this has been a poor experience marked by lack of transparency, weak training, and questionable billing practices. I would strongly caution other business owners to review every detail carefully and consider alternative platforms before committing.
Thank you for sharing this feedback. We’re truly sorry to hear that your onboarding experience didn’t feel clear or supportive, that’s not the standard we aim to provide. Enrollment in any integration should always be transparent, and we understand how frustrating unexpected charges or unclear training can be. We’d really like the chance to review your account, clarify what happened, and work towards a resolution. Please reach out to us at [email protected] with your studio name so we can take a closer look and assist you directly. We appreciate you bringing this to our attention.
Their help chat is always available and so helpful when I can't figure things out myself/
Thanks so much for your kind words, Tori! We’re really glad to hear the chat team has been there when you needed it and helped you get unstuck quickly. Don’t hesitate to reach out anytime—we’re always here to help.
Wonderfull welcoming e-mail Selçuk
Thank you, Selçuk! We appreciate your feedback and are so glad you had a positive first impression. We’ll be sure to keep that same level of professionalism and support going.
I am submitting this review to document my experience with Momence during a planned migration from my current booking software. I began this process with 3 months of lead time and was prompt in completing everything required on my end. I was initially contacted by sales and then had several calls with the sales team to review our business needs and required functionality. Based on those conversations, I was assured the platform would work for us. I then moved forward with onboarding and had several call with that team. I linked our Stripe account, purchased the required card reader, spent over 50 hours on setup and coordintated with my web designer to embed Momence on our website. On the Friday before our scheduled migration, I was informed that one of the most important functions for our business would not work as expected. I agreed to manually deal with this issue on the backend so migration could move forward, yet our April 7 migration was delayed anyway. Since then, communication has been inconsistent and disappointing .I was unable to reach my onboarding contact, for a whole week, but spoke with someone in product who told me engineering was working on the feature. I was told I would have answers by April 10, then the 13th, now I am being told I should hear something by the 20th. I have reached out to management and heard nothing. Remaing in limbo has put a strain on our operations, especially as we near the renewal date of the software I would be leaving. I also incurred costs for hardware and website integrations during the onboarding process. This experience has caused me to lose confidence in communication, follow-through and support .My concern is no longer just the missing functionality, but what support would look like after migration if issues arise.
Hi Katie, thank you for taking the time to share such a detailed account of your experience—we understand how frustrating and disruptive this situation must be, especially given the time, effort, and cost you’ve already invested. What you’ve described around the late discovery of a key functionality gap, shifting timelines, and lack of consistent communication is not the experience we aim to provide, particularly during a critical migration period. You should have had clear, reliable updates and responsive support throughout. We’d really like to take a closer look at your case and help move things forward. If you’re open to it, please reach out to us directly at [email protected] so we can escalate this with the appropriate teams and ensure you get the clarity and resolution you’ve been waiting for. We truly appreciate your patience so far and hope we can begin to rebuild your confidence in us.
The service person was helpful and funny. We worked on the problem for 15 mins, and he didn't rush me or make me feel stupid.
Thanks so much for your kind words, Jillian! We’re glad to hear you had a helpful (and fun!) experience and never felt rushed—exactly how support should be 😊
it solved my problem and I got the answer quickly.
Thanks, Jason! Glad we could get you a quick answer and solve your issue.
Thanks, Hannah! We’re happy Alex could help—appreciate you taking the time to share this!
It took seconds to get connected with a real agent
Thanks for sharing! We’re happy you were able to connect with someone so quickly—speed matters.
Lawrence answered my questions and addressed my concerns. I feel more informed and at ease after our conversation.
Thanks, Elaine! Great to hear Lawrence was able to answer your questions and leave you feeling confident and at ease.
Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threatening to quit. Member trust in our business has been eroded by this. We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses. We have tried removing the duplicates but they keep reappearing. This is a major bug. It did not happen until momence did an update. Its been 3 months+ unresolved.
Hi Rosa, I see a few different tickets on your account with recent responses from our support team. If you haven't seen those responses, make sure to open those tickets when you have a chance. We've included some suggestions for how to mitigate what you're seeing on your end. You can always open a new ticket at [email protected] if needed and we’ll make sure this gets the attention it deserves.
Appreciate it, Ronny! Glad our team could help with the problem solving.
great help by the chat. was it a chat bot or a real person, i don't know, but it answered my question today.
Thanks, Lauren! Glad you got the help you needed—whether human or bot, we’ll take that as a win 😊
3 months of failures. £1,500 in costs. 20% revenue loss. Still no fix. We migrated to Momence in January 2026. Since day one it has been a catalogue of failures that have cost us money, damaged our reputation, and wasted months of management time. Onboarding failures: - Old booking system left live on our website after migration - Future bookings not properly migrated - Gift cards not migrated — customers couldn't redeem them. Cards purchased after migration also didn't work - Schedulers not split by site as requested — customers turned up at the wrong location, resulting in three negative Google reviews - We were promised we wouldn't need to manage the website transition. We ended up paying £1,500 to external developers to fix Momence's incomplete setup - A training session was missed with no notice. Calls to resolve issues were refused We formally escalated in January. We were passed from James to Matteo (Director of Onboarding). Issues remained unresolved when the onboarding support window closed in February. Booking bug (March 2026): A system bug started booking multiple customers as one person, causing sessions to overbook. We had to refund customers and send mass apology emails. We've had to cap sessions to 1 booking per person as a workaround — costing us roughly 20% of session revenue. When raised urgently, we were told "Engineering is looking into it." Weeks later, still no fix. Chat support do not understand the product and we are forced to go through explaining the situation each time we chase the issue. We are a small business. Every one of these failures hit our customers directly. We chose Momence in good faith based on what we were sold. We would not recommend this platform to other small businesses.
We’re very sorry to hear about your experience — this is not the standard we aim to deliver, especially during something as critical as onboarding and migration. We understand the impact issues like booking errors, gift card failures, and site setup problems can have on your business, and we take that seriously. What you’ve described should have been handled with much more consistency, urgency, and ownership across teams. We’d really appreciate the opportunity to take a fresh, hands-on look at everything you’ve raised and work toward proper resolutions. If you’re open to it, please reach out to us directly so we can escalate this with the appropriate senior teams and ensure you’re getting the support you need.
My questions and concerns were answered and fixed.
Thank you for your review! We’re glad we could get your questions answered and everything sorted for you. If anything else comes up, we’re always here to help.
When the customer service reps are available, they are very considerate and knowledgeable and prompt. If there is a wait time for a customer service reps, it would be helpful if we are informed of a possible wait time.
Thank you for the kind words about our team — it means a lot! We also really appreciate the feedback around wait times. Setting clearer expectations is something we’re actively working on, and your input helps us improve that experience. Thanks again for sharing!
I love when the Customer Service Team at Momence outshine all the other customer service teams worldwide!
This made our day — thank you so much! We’re incredibly proud of our Customer Service Team, and it means a lot to hear they’ve stood out to you. We’ll be sure to share this with the team!
If I could choose less than one star I would. The absolute worst decision I made in 10 years was switching to the momence platform. I’ve lost tens of thousands of dollars- no exaggeration- from this over engineered app with ZERO customer service - DO NOT UTILIZE THIS PLATFORM
Hi Devon, we’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We’d genuinely like to look into this further and make things right. Please reach out to us directly at [email protected] so we can better understand what happened and work toward a resolution.
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