Hidden Fees, Poor Training, and Zero Transparency
Our experience with Momence has been extremely disappointing. We were automatically enrolled in an app integration during their training without any clear consent or opt-in on our end. This lack of transparency is concerning, especially for a business platform that’s supposed to support small business owners. The training itself was inadequate and failed to clearly explain key features, costs, and what we were actually being signed up for. It felt rushed and more focused on onboarding than ensuring true understanding. The most frustrating part is discovering hidden fees after the fact, including being locked into paying for three months of a service we never knowingly agreed to. Forcing customers into mandatory charges under unclear circumstances is unacceptable and, frankly, feels misleading. Customer support has also been unhelpful and dismissive, offering no real resolution to the issue. Overall, this has been a poor experience marked by lack of transparency, weak training, and questionable billing practices. I would strongly caution other business owners to review every detail carefully and consider alternative platforms before committing.