Pleasant Experience
The staff at Momence was so eager to help
Reply from momence.com2026-01-15
Thanks for sharing your experience! We’re so glad to hear our team was eager to help and made things pleasant for you. We appreciate your support.
About momence.com
Data updated- Website
- momence.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (19/19)
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About this business
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Written by the business, not verified by us.Is momence.com legit?
momence.com (momence.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for providing fast, polite, and incredibly helpful responses to all kinds of technical questions. People also mention that the platform is intuitive and very easy to navigate, saving a significant amount of time for busy users managing daily operations. However, some people mentioned that getting assistance through support channels could occasionally take a very long time or prove quite difficult. A few other people also felt that the onboarding process was poorly handled, leading to notable frustration and issues with getting started properly.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience
I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been really efficient, fast, friendly. I really recommend them.
Reply from momence.com2025-11-03
Hi Véronique, Thank you so much for being with us since the Ribbon days! We’re thrilled to hear you’ve seen our platform grow and that our support team continues to make things easier for you. We truly appreciate your recommendation and your continued trust in us. 💛
Having worked on both sides
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuitive, saves a huge amount of time, and you only pay for the features you actually need. When I had a small issue, support responded in just 8 seconds! I couldn’t recommend Momence more highly.
Reply from momence.com2025-10-02
Taylor, this is amazing feedback—thank you! We’re thrilled Momence has been seamless and supportive for your work on both sides of the wellness industry. And an 8-second support response—we’ll take that win!
Don't waste time with other booking software, Momence is the best.
I started using Ribbon, (Momence's previous branding) in 2021 upon opening my second yoga studio. I had used Mindbody and Wellness Living before. From the get go I had personalized service, trouble shooting was easy and on top of all this everyone has been nothing but helpful and kind. I am 59 and a lot of the tech and language was new to me. But everyone helped to "get it". I have recommended this software to everyone in the Hot Yoga Business and small boutique fitness industry.
Reply from momence.com2025-10-02
Susie, this means the world to us—thank you! We’re honored you’ve trusted us since the Ribbon days and that our team has been helpful every step of the way. Your recommendation to others in the community is the best compliment we could receive.
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