Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Written by the business, not verified by us.momence.com (momence.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for providing fast, polite, and incredibly helpful responses to all kinds of technical questions. People also mention that the platform is intuitive and very easy to navigate, saving a significant amount of time for busy users managing daily operations. However, some people mentioned that getting assistance through support channels could occasionally take a very long time or prove quite difficult. A few other people also felt that the onboarding process was poorly handled, leading to notable frustration and issues with getting started properly.
Auto-generated from all reviews of this business. For reference only.Amazing experience the help was great and she cleared all my questions
Thanks so much for your kind words, Jan! We’re glad we could answer all your questions and provide a great experience 😊
A provider where you kind of know that they care about the service they give you and are then able to give your clients, from the top down, having been with them for two years, I can only praise them at every level.
We really appreciate your continued support over the past two years, Gary. It means a lot to hear that our commitment to service is making a difference for you and your clients!
Support understood my issue and was able to resolve it and get me up to speed on how to use the app.
Thanks for sharing, Benita! We’re glad our team could quickly understand your issue and help get you back on track.
We appreciate your feedback, Whitney! Glad we could provide a quick and helpful response.
I had a billing issue that needed to be resolved and Francesco resolved it patiently, with great skill, and wonderful, old world manners and grace. It was a superlative customer service experience and it's this attention to detail and support that puts Momence heads above the other platforms. Thank you!!
Thank you for the wonderful feedback, Rhonda! We’re so glad Francesco was able to resolve your billing issue with care and attention — we’ll be sure to pass this along to him 😊
Renz was so helpful walking me through step by step. Thank you!
So glad Renz could guide you step by step and get everything sorted quickly—thanks for your kind words!
I had two separate questions and had a chat with Jona and Mike and they were able to assist me very efficiently. They explained it well and gave me directions that were easy to follow. Thank you both for your assistance, greatly appreciated.
Great to hear Jona and Mike were able to help with both questions and keep things clear and easy to follow. We appreciate it!
jake on the chat line at momence was so helpful with every question i asked. he was very efficient in answering everything and gave me clear instructions. I have just changed over to momence from a different platform and i'm not regretting my decision. I have also been dealing with Josh in sales and Emily who is my account manager and they are all extremely knowledgeable of the platform and get the job done for you very quickly. I would highly recommend this platform to anyone
Welcome to Momence! We’re so glad Jake, Josh, and Emily made your transition smooth and supportive. Really appreciate the recommendation!
MJ was great. I actually researched why I was having a problem, and he told me how to fix my problem.
Happy MJ could help pinpoint the issue and get you back on track quickly—thanks for sharing!
Thanks for the shoutout—happy to hear Russ was helpful!
Great customer service, with someone ready to assist whenever needed. The platform is so easy to use and as a business we have returned after trying another. So glad we decided to go back to Momence.
Welcome back! We’re so glad to have you with Momence again and that the team has been there when you need support.
Alex helped me so quickly! Thank you all for always being there to answer my 500 inquiries!
So happy Alex could jump in quickly and help—always here for your questions!
I highly recommend the excellent technical experience I had with momence.com. From my first email reaching out for help to the last one thanking them for their excellent help, the conversation was clear and patient. A problem I'd had for nearly a month or more was solved within a couple of days of back-and-forth calm and focused troubleshooting. Excellent service.
Thank you for your thoughtful feedback—we’re so glad the team could work through the issue with you and get it resolved!
Just a super efficient customer experience - I've set up my entire business by just chatting to their team whilst I'm at work - super helpful team. The software is incredibly user friendly. Very very impressed.
Amazing to hear you’ve been able to build your business with support from the team—that’s exactly what we’re here for. Thanks for the kind words!
We just transitioned from Mindbody yesterday and the level of customer service and quick response during some glitches ( mostly user error) have been great. Brian was super helpful today and everyone has been great .
WARNING: Dishonest company that will steal your money, lie to you to get you to sign up and ruin your business and relationships with customers. I don't even know where to start. Swapping my business to momence is one of the worst decisions i have ever made. Literally could not get a thing right. Staff don't know how to use their own software. They lie to you and don't refund where mistakes are made/. And the software is cheap, unclear, impossible to trace clients accounts accurately and completely disfunctional. Any 5 star review must be false because I have been in this business over a decade and cannot believe how bad this software is! Was misinformed on numerous occasions. Overcharged myself and my customers accounts an absolute mess meaning we lost customers due to incorrect charges during holds etc. DO NOT DO THIS TO YOURSELF!
We’re really sorry to hear about your experience. This isn’t the standard we aim for, and we take feedback like this seriously. Based on your review here and your account name, we haven't been able to locate your account to check on the specifics you've outlined here. We’d truly appreciate the opportunity to look into what happened and make things right — please reach out to us directly so we can review your account and address your concerns. We've sent over a request for more information and hope to hear from you soon.
My second negative review here. After emailing to try and get my account unlocked, I’ve been sent a really pointless email about tips anyone with sense would do before reach out of for support. However, the last (laughable) step is the go onto the support page and do a 24/7 chat.. if there was an actual link or button I could click to do this I would but the website is faulty and clearly wasn’t checked over before launching. Still have around £70 of Pilates lessons I’m not able access that’s to the helpful advice of the support team.
Hi there, We’re really sorry you were unable to access your classes — especially with credits remaining on your account. That’s understandably frustrating. Our suggested FAQ's help customers try the most common troubleshooting steps. If none of these work our 24/7 chat is our fastest way to help you regain access. We’d genuinely like the opportunity to get this resolved properly and look forward to hearing from you there if you haven't already tried that option.
I use this platform to book my Pilates classes through. Usually I have no problems as I’m always signed in. After my partner bought me another £49 worth of classes, the app decided to log me straight out? I’ve been trying to get back into my account all day yet it can’t find my account now.. tried to use the customer services 24/7 support or even find an email/number and can’t even do that either.. not happy at all. I expect a prompt reply a solution to this.
Hi Khadria, I’m really sorry to hear about this experience — especially after your partner had just purchased additional classes for you. We’d really like the opportunity to get this resolved for you. You can email us directly at [email protected] for help with logging back in.
I really like the Momence platform, it works well and is easy for me to use, minimal issues from the client side as well. Just be aware that they will tell you all that you have to pay as a business is the subscription fee, but you will actually be charged a lot in processing fees through their processing partner Stripe. I confirmed with the Momence rep before I signed up that there would be no extra fees that would surprise me on a monthly basis. I am now charged double what I pay for the subscription each month, on Stripe processing fees. Pretty disappointing and crippling for a very small business such as my own. Stripe is impossible to communicate with and you will only be able to speak with a robot. I wish the fees were outlined prior to signing up. Outside of the financials I am happy with the platform as a service.
Hi Nicky, Thank you for your honest feedback — and for sharing both the positive and challenging parts of your experience. Stripe’s fees are standard card processing charges (typically a percentage plus a small fixed fee per transaction), and for full transparency we've listed our fees by country on our website at momence.com. That said, it’s important that this distinction is clearly communicated upfront so there are no surprises. I’m sorry to hear that this didn’t feel fully transparent during your onboarding conversation. For small businesses especially, processing costs can add up quickly depending on transaction volume and pricing structure. If you’d like, our team can review your Stripe fee structure with you to ensure everything is configured optimally and confirm you’re on the correct pricing plan. We want you to feel confident about the financial side of the platform — not caught off guard by it. We truly appreciate that you’re otherwise happy with the product, and we value you sharing this perspective.
Every experience with Momence has been so helpful and supportive. Amazing service all round!
Hi Daniela, Thank you so much for your kind words! We’re really glad to hear that every experience has felt helpful and supportive — that means a lot to our team. We truly appreciate you taking the time to share your feedback and are always here if you need anything at all.
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