Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Written by the business, not verified by us.
Is momence.com legit?
momence.com (momence.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for providing fast, polite, and incredibly helpful responses to all kinds of technical questions. People also mention that the platform is intuitive and very easy to navigate, saving a significant amount of time for busy users managing daily operations.
However, some people mentioned that getting assistance through support channels could occasionally take a very long time or prove quite difficult. A few other people also felt that the onboarding process was poorly handled, leading to notable frustration and issues with getting started properly.
Auto-generated from all reviews of this business. For reference only.
I feel that strongly that micro businesses especially, should know how careless they are.
This time their tier system did not work. They sold more at the first tier level than the amount I set. And so of course I reached out to the help desk who forwarded me to their experts.. which is an email response and always a wait. When this happens forget getting a fast resolution.
This was over two weeks ago.
I notice Momence have a few ways of dealing with problems.
First, sometimes they fix them and then respond and deny the problem ever existed in the first place.
The second is, like this time, emails go round and round, passing the problem on between engineers, each of whom never properly read the thread. Asking the same questions, making the same assumptions and never trying to solve the problem.
The third is that they blame you, assuming you have no skills and that it was you that got it wrong. This goes hand in hand with the above.
The fourth which also goes hand in hand, is that they write nonsense, and do not address the issue so many times and over such a long period that you eventuallly give up. Which I have - often.
This time, I have asked for compensation for lost income. This has not been addressed and presumably they are hoping the problem will go away.
I am trying to find to Momence a replacement but it's finding time to look, not to mention the hours of resources it will cost me to change. But it will happen.
After my last one star review they responded and asked me how to make things better but did not give me a link, email or number to respond.
Like I said in my last email to them. .. it is not personal, it's just cultural.
And it's stressful to be driven to this nonsense.
Reply from momence.com2026-02-19
Hey Kary, using the email address you provided in your last 1 star review ([email protected]) we weren't able to find you as a customer of ours.
We'd really like to help resolve any issues you may have. If you'd kindly provide us with an email tied to any existing support tickets we'd be happy to look into the details. At this time though we're not seeing anything for the email above.
You can always reach us directly at [email protected] where can respond and investigate anything you need help with.
Today was a better experience, the first time is has been a please process, I would have given them 5 stars. Mostly trying to get help on Momence is a long winded and very frustratingly slow process and very clunky. Trying to actually speak to someone is near impossible and can take weeks.
Very poor service considering how expensive the service is.
Reply from momence.com2026-02-17
Thank you for taking the time to share your experience.
I’m really glad to hear that today’s interaction was a better one — that’s absolutely the standard we aim for every time. That said, I’m sorry to hear that previous attempts to get help felt slow, frustrating, or difficult. That’s not the experience we want anyone to have, especially when you rely on Momence to run your business.
We understand how important it is to get timely, clear support — particularly when you’re paying for a service and need things resolved quickly. Your feedback about response times, accessibility, and the overall support process is incredibly valuable, and we’re continuing to improve both speed and ease of getting connected with the right person.
If there’s anything still unresolved or if you’d like us to review your past experience more closely, please don’t hesitate to reach out directly. We truly appreciate your honesty and the opportunity to do better.
My support experience with Momence has been excellent. I can quickly jump into the chat, ask a question, and get a clear answer without having to pick up the phone. The responses are fast, efficient, and helpful. As a busy studio owner, that kind of support makes a big difference.
Reply from momence.com2026-02-13
Thank you so much for your kind words! We’re thrilled to hear that your experience with Momence support has been excellent.
We know how busy studio owners are, so it means a lot to hear that being able to quickly jump into chat and get fast, clear answers has made a real difference for you. We're always here when you need us!
Mike was so helpful when it came to problem-solving payments with memberships for appointments. Very impressed. I actually am looking forward to finding more problems so he can help me again! (jk... but really!)
Reply from momence.com2026-02-12
Hi Emilee , Thank you for your amazing feedback , we will continue to work hard and provide that same experience if you need our assistance again!
Overpriced, underwhelming and terrible customer service
I had a very disappointing experience with Momence after using the platform for several years. Throughout that time, many reasonable feature requests were repeatedly ignored — even when similar functionality already existed elsewhere on the platform. For a product at this price point, it felt expensive without being particularly comprehensive or innovative. Many of my customers complained about the lacking functionalities (simple things like being able to share their Joint Membership themselves), the customer and business app regularly crashes, I even had a couple of experiences where entire days went by without people being able to book classes! The refunded me some money once for this, but who knows what damage that did to my future potential bookings.
The constant upselling was frustrating. A prime example is their current AI Inbox, priced at $399 per month on top of an existing subscription. It’s reportedly built in-house, yet performs significantly worse than tools like Superhuman, or even ChatGPT or Gemini. They don’t even use their own AI product on their own website, which makes it hard to trust it for my business. Spotfiller was another frustrating feature that came at a premium ($49 extra per month), but it was so labour-intensive to set up (you had to set times for every single individual class, so customers didn't receive messages in the middle of the night) it seriously would have been quicker for me to monitor classes and ping emails out to my CRM.
However, the biggest issue by far was customer communication. When replies did eventually come back, I often dealt with people who didn’t understand my requests — and these were not complex or high-tech issues. Ultimately I (tried!) to leave the platform. it took over three months for anyone to acknowledge it.
They charge far too much, under-deliver on value, and do not look after their clients. I know several studios who have also decided to leave for other platforms. I don’t mind paying more when the value is there, but after several years, I was seriously underwhelmed.
Reply from momence.com2026-02-12
Hello Vi,
Thank you for sharing your feedback. We’re very sorry to hear that your experience with Momence did not meet expectations, particularly around platform reliability, feature development, and communication from our team. We understand how important these elements are when running a studio and it’s disappointing to hear that you felt unsupported after being with us for several years.
We would appreciate the opportunity to learn more about your experience. If you’re open to it, please reach out to us at [email protected] so we can look into this further.
Thanks so much for the kind words, Viktoria! We’re really glad you had a great experience with our team. I’ll be sure to pass this along to them — they’ll really appreciate it 😊
Fast response, helpful and clear explanation. Excellent customer service
Reply from momence.com2026-02-03
Thanks for sharing this! We’re happy to hear the response was quick and the explanation clear. Providing excellent customer service is always our goal, so this means a lot 🙌
When I booked through a business using Momence, I saw line items for the ticket price and a card fee, but the total didn't match. A 4% "service fee" was hidden behind a small info icon, not listed as a line item. Only after completing the purchase did I receive a receipt that correctly itemized all charges. Presenting an incomplete breakdown that looks complete is textbook deceptive design. It likely violates California's Honest Pricing Law (SB 478), which requires that displayed prices include all mandatory fees, and the state's Unfair Competition Law (Bus. & Prof. Code § 17200), which prohibits practices likely to mislead consumers. I've filed a complaint with the California Attorney General. Businesses using Momence should look into how fees are displayed to their customers unless they want this shady business practice to reflect on them.
Reply from momence.com2026-02-03
Hi Andrew — thank you for taking the time to share such detailed feedback. We’re sorry for the frustration caused by how fees appeared during checkout. Transparency in pricing is important to us, and we understand why this experience felt misleading.
We’re actively reviewing how fees are displayed to ensure customers see a clear and complete breakdown before completing a purchase. We also encourage any business using Momence to configure their pricing and fee disclosures clearly for their customers.
We appreciate you raising this and will make sure it’s shared with the appropriate teams as we continue improving the checkout experience.
Extremely poor. Not worth switching to them.
No onboarding despite their promises, terrible user experience. Bad user journey. Poor functionality. Low customisation.
ZERO customer service - they just ignore you flat out. calls, emails, the lot.
No one seems to have a clue what they're doing.
Dont waste your time.
Reply from momence.com2026-01-22
Hi Joe,
We're sorry to hear your experience has not been up to the standards you'd like to see. To your point about zero customer service, it looks like in the last 3 months you've opened several dozen support tickets.
Looking through that list, it appears an agent has responded and carried on a conversation in each instance, whether that's an immediate solution, a request for more information to help investigate, or a feature request that's been passed to our engineering team.
In case you'd like to review each of our agent's responses, they can be easily accessed using that chat window in the bottom right of your dashboard. Regarding feature requests, we take all suggestions and prioritize those that can make the most impact for the whole of our hosts. Many of our best features have been built from feedback like yours.
We look forward to continuing to answer your questions through each support channel as fast as possible and to improve where we can. Thank you for the honest input.
The service from Raz and Fin has been amazing, they responded to my query really quickly. Also helped and advised on next steps I needed to take with regards to my query. Would highly recommend 😃
Reply from momence.com2026-01-22
Thank you so much, Meena! We’re really glad to hear Raz and Fin were able to jump in quickly and guide you through the next steps — we’ll be sure to pass along the kind words. Thanks for the recommendation, and we’re always here if you need anything 😃
As a studio and gym owner, I've worked with many software companies. Momence never fail to support you. To be fair, the product is good enough that it doesn't require much support, but if you need it, it's there immediately. They come highly recommended.
Reply from momence.com2026-01-22
Thanks for the great feedback, David! It means a lot coming from a studio and gym owner with experience across different platforms. We’re happy to hear Momence is working smoothly for you and that our support team is there when you need it. We truly appreciate the recommendation.
Nico took time to understand the outcome I was looking for and presented 2 options with Pros and Cons.
Reply from momence.com2026-01-20
Thanks for the great review, Chy! We’ll be sure to pass this along to Nico. Taking the time to understand goals and clearly outline options is something we really value, and we’re glad that approach was helpful for you.
Super easy to access support and get the help I needed
Reply from momence.com2026-01-20
Thanks, Heather! We’re happy to hear you found support easy to access and helpful. That’s exactly what we aim for, and we appreciate you taking a moment to share your experience.
chat support is great, prices are the best in the game, so user friendly both for staff and student.
Reply from momence.com2026-01-20
Thanks so much, Sabrina! We’re thrilled to hear you’re enjoying both the chat support and the overall value and usability of Momence. It’s great to know it’s working well for both your staff and students — we appreciate the kind words!
The most abusive manipulative relationships I’ve ever been in..
My experience with momence has been nothing but appalling. Having had serious issues with the software that ended up costing us thousands of dollars as it took them over TWO WEEKS to properly respond to the issue and attempt to rectify it.
After which they offered no compensation whatsoever and refused to admit their malpractice.
Still I gave them another chance to avoid going to all the effort of changing everything over to another system, but now I find they’ve been charging me for a service I have never used, and when confronted about it say it’s part of a contract - which I never agree to, nor can they find any evidence of said ‘contract’ and just flat out refuse to remove it.
If you’re thinking about using momence. DON’T. This is going to be a long process to change over to another system but it will be worth it to not have to deal with their absolutely shocking abuse of their customers.
Reply from momence.com2026-01-15
Hi Daniel — we’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’d like the opportunity to review this thoroughly, including the billing and contract concerns you mentioned, and work toward a fair resolution. Every custom business receives a contract to reference later on should they need it and we're keen on investigating any potential oversights here.
Please reach out to us directly at [email protected] with your account details so a senior member of our team can look into this as soon as possible.
We take these concerns seriously and hope we can make things right.
Thank you, Janine! We’re happy to hear our support team was quick and responsive. We appreciate you leaving a review and are always here if you need anything else.
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