Terrible Communication
I am submitting this review to document my experience with Momence during a planned migration from my current booking software. I began this process with 3 months of lead time and was prompt in completing everything required on my end. I was initially contacted by sales and then had several calls with the sales team to review our business needs and required functionality. Based on those conversations, I was assured the platform would work for us. I then moved forward with onboarding and had several call with that team. I linked our Stripe account, purchased the required card reader, spent over 50 hours on setup and coordintated with my web designer to embed Momence on our website. On the Friday before our scheduled migration, I was informed that one of the most important functions for our business would not work as expected. I agreed to manually deal with this issue on the backend so migration could move forward, yet our April 7 migration was delayed anyway. Since then, communication has been inconsistent and disappointing .I was unable to reach my onboarding contact, for a whole week, but spoke with someone in product who told me engineering was working on the feature. I was told I would have answers by April 10, then the 13th, now I am being told I should hear something by the 20th. I have reached out to management and heard nothing. Remaing in limbo has put a strain on our operations, especially as we near the renewal date of the software I would be leaving. I also incurred costs for hardware and website integrations during the onboarding process. This experience has caused me to lose confidence in communication, follow-through and support .My concern is no longer just the missing functionality, but what support would look like after migration if issues arise.