Nothing short of a fantastic…
I have had nothing short of a fantastic experience with this company. I have been with them for quite some time and every interaction has been positive. The staff I have spoken with, especially my personal provider, have been so kind, understanding and empathetic. I have a nonstandard case because of some prior medical history and they have gone out of their way to work with me on more than one occasion I feel heard and understood. They reach out to make sure things are going ok, ask if you need any support. Never once on those calls was there any attempt to upsell, it felt truly genuine. I have found with some telemed companies you talk to the Dr for 2 minutes, get the rubber stamp, and don't hear anything till you get that call asking if you're ready for a refill. I don't have that feeling here. Especially after the due diligence they did in regards to my case to make sure I would be safe. Let's not forget the app. There is so so much valuable information, links to resources and playlists, journal prompts and so much more. Things other apps charge an arm and a leg for. In light of giving a 100% honest review I will say that 6 months ago I would have only given 4 stars maybe. Communication was very slow over the weekends but they have stepped up their game. Even reaching out over the holiday when I needed something. BetterU has been a pillar in my foundation for some time and I don't see that changing anytime soon if they keep this up!