Excellent Customer Service
I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill customer service was quick with a reply and sent a new plant out to replace the one that had died. My only complaint was that the replacement wasn’t sent out right away-however, it was the holidays and I was not in need of it in a timely manner, so I understand and didn’t mind the slight delay. I would prefer to rate this experience 4.5/5 stars, not 4/5 stars.