Love my plants!
Love my plants!! Arrived so healthy looking!!
About The Sill
Data updated- Website
- thesill.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 0% (0/6)
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About this business
Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
Written by the business, not verified by us.Is The Sill legit?
The Sill (thesill.com) has a 4.5 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 85% of reviews are 4 stars or higher and 4% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the living plants and the careful protective packaging that keeps everything safe during transit. Buyers also appreciate the exceptional customer support team, noting that staff members respond quickly and resolve problems efficiently. Some reviewers were not happy with occasional unexpected delivery delays and receiving damaged items. A few consumers mentioned that boxes sometimes arrived disheveled and plants required extra time to recover from shipping. Others experienced minor confusion when orders were split across multiple shipments or missing essential tracking details during transport.
Auto-generated from all reviews of this business. For reference only.What people say
Expensive plants arrived crispy and…
Expensive plants arrived crispy and dead, these should not be sent as a ground shipment. These sat at a hub somewhere for 3+ days and when they finally arrived all Of the dirt was out of the pots and in the box. Had to try to get all the dirt and the roots readjusted. Either way these pricey plants are toast. I would advise against ordering
The most beautiful high quality plants
Your plants are high quality, healthy and absolutely beautiful. You take great care in the packaging. I bought from you before for our new CEO's office and I loved his plants so much I decided to buy from you for my home. Thank you!!
the best!
beautiful plants, excellent customer service. customer service was honestly FANTASTIC- helpful and not too much AI, but enough where you know the company is using it smartly, but not impersonable. if i had disposable income i would shop here all the time and live in a greenhouse
Plant arrived timely and well packed
Worth it
Our new lemon tree arrived in good condition and is adjusting well to its new location. The pot arrived a day later and was very well packed. Couldn’t be happier with their service!
This was a gift and was received much…
This was a gift and was received much later than anticipated. Two plants were ordered and they arrived separately. The Fern was in poor shape. Disappointing. Wanda
I dislike the surveys that clog my…
I dislike the surveys that clog my inbox relentlessly after I order or buy something so for that, I removed a star
It was fine.
The plants arrived in incredible shape
The plants arrived in incredible shape, and when one planter arrived in shards it was replaced and arrived so quickly I didn’t quite believe it. Amazing customer service
Fast and efficient customer service
Quick to fix the pot that arrived…
Quick to fix the pot that arrived broken, tree looks great!
Plant arrived packaged well and healthy!
Delivered plants look healthy and are adding to the inside greenery
Delivered plants looked like advertised. It was a gift and the person receiving them liked them
The tilt a swirl hydrangeas are…
The tilt a swirl hydrangeas are beautiful. They came very green and lush and full of life!
Great
Great! Just what I needed.
One of the plants I ordered was out of…
One of the plants I ordered was out of stock, and the team from the Sill immediately reached out to began working on helping me select a replacement. Excellent customer service.
Plants arrived on time & in good shape.
Thank you for the replacement
Thank you for the replacement. It arrived alive and healthy.
Another healthy specimen delivered in…
Another healthy specimen delivered in pristine condition!
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