Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
Written by the business, not verified by us.The Sill (thesill.com) has a 4.5 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 85% of reviews are 4 stars or higher and 4% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the living plants and the careful protective packaging that keeps everything safe during transit. Buyers also appreciate the exceptional customer support team, noting that staff members respond quickly and resolve problems efficiently. Some reviewers were not happy with occasional unexpected delivery delays and receiving damaged items. A few consumers mentioned that boxes sometimes arrived disheveled and plants required extra time to recover from shipping. Others experienced minor confusion when orders were split across multiple shipments or missing essential tracking details during transport.
Auto-generated from all reviews of this business. For reference only.This was such a great experience! My Peggy Martin is THRIVING and it was so easy to find what I needed. I will for sure be using The Sill again. Quality was great. Delivery was quick and nothing was damaged and in great condition.
Great service, healthy tree.
I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill customer service was quick with a reply and sent a new plant out to replace the one that had died. My only complaint was that the replacement wasn’t sent out right away-however, it was the holidays and I was not in need of it in a timely manner, so I understand and didn’t mind the slight delay. I would prefer to rate this experience 4.5/5 stars, not 4/5 stars.
Sooooo great! I have ordered from The Sill several times to send a lovely plant to someone who has lost a loved one. This time, I accidentally put my address as the shipping address and they worked hard and communicated well to get the address updated with FedEx. So very pleased with the service and the product. Customer for life.
The Consistency is Unmatched It's always a little nerve wracking to order plants from states away, but The Sill has shipping live plants down to a science. My Norfolk Island Pine came early and I'm excited to decorate it for the holidays!
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