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Home & Garden

The Sill

Claimed

105 reviews

4.5105 reviews
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About The Sill

Data updated
Website
thesill.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
105 reviews
Replies to negative
0% (0/6)
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thesill.com

About this business

Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.

Written by the business, not verified by us.

Is The Sill legit?

The Sill (thesill.com) has a 4.5 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 85% of reviews are 4 stars or higher and 4% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the living plants and the careful protective packaging that keeps everything safe during transit. Buyers also appreciate the exceptional customer support team, noting that staff members respond quickly and resolve problems efficiently. Some reviewers were not happy with occasional unexpected delivery delays and receiving damaged items. A few consumers mentioned that boxes sometimes arrived disheveled and plants required extra time to recover from shipping. Others experienced minor confusion when orders were split across multiple shipments or missing essential tracking details during transport.

Auto-generated from all reviews of this business. For reference only.

What people say

Chad SkilesUnited States · 1 review · Experienced 2026-06-02 ·

The Root Ball was pretty crushed and…

The Root Ball was pretty crushed and missing most of its dirt. I quickly got it planted and watered but its losing more than half of its leaves. It is very brittle and loses leaves instantly if you touch it or move it. Not sure if that is just shock or if its going to keep losing leaves.

Alana ParsonsUnited States · 1 review · Experienced 2026-05-27 ·

Plants damaged in transit

Plants damaged in transit. the plants arrived in poor shape, the boxes were bent out of shape, partially open, and overall disheveled and stressed. It's been just over a week and I'm hoping the plants will bounce back in their new environment but plan to do a full update next week and potentially request replacements.

C
C. KuhnUnited States · 1 review · Experienced 2026-06-05 ·

Not happy. Will not use again.

I really like that I had no problem making a claim and getting a replacement . My sons bought me a gift card for Mother’s Day. The first plant arrived badly be up, and the pot completely crushed in the box which I promptly took pictures and sent to their claim team and they handled that.What I did not like and will not buy a plant from them again is for both orders the plants came extremely dry and the leaves on both plants where wrecked. The second plant they sent was much smaller than the first. It was wrapped with a heavy duty type paper towel that you could tell had been wet but was completely bone dry. The other issue I had was the delivery of both plants arrived well after the date they gave me.

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