About The Sill
Data updated- Website
- thesill.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 0% (0/6)
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About this business
Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
Written by the business, not verified by us.Is The Sill legit?
The Sill (thesill.com) has a 4.5 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 85% of reviews are 4 stars or higher and 4% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the living plants and the careful protective packaging that keeps everything safe during transit. Buyers also appreciate the exceptional customer support team, noting that staff members respond quickly and resolve problems efficiently. Some reviewers were not happy with occasional unexpected delivery delays and receiving damaged items. A few consumers mentioned that boxes sometimes arrived disheveled and plants required extra time to recover from shipping. Others experienced minor confusion when orders were split across multiple shipments or missing essential tracking details during transport.
Auto-generated from all reviews of this business. For reference only.What people say
The order arrived on time and my mother-in-law is enjoying it
I ordered this for my mother-in-law's birthday. It arrived in a timely manner and she is enjoying it.
Prompt delivery of quality products
Prompt delivery of quality products. The packing is always superb!
Beautiful
Thank you for everything
Exactly as ordered.
Everything arrived perfect
Everything arrived perfect, bushes a little bigger than expected
The sill is amazing
The sill is amazing. Customer service is out of this world. Plants are beautiful ❤️
Great communication and a beautiful…
Great communication and a beautiful plant
Arrived a little dry
Arrived a little dry, but of course it has been so extremely hot everywhere it traveled. All is fine though
Good quality plants
Good quality plants! Well protected in packaging.
So impressed
The delivery was faster than I expected and the tree looked beautiful! So excited to watch it grow!
It was great
It was great, thanks
Beautiful plant
Delivery was on time
Delivery was on time, plants arrived well packed and in good shape
Working with Sill is great
Working with Sill is great..well packaged plants..fast delivery..great customer service.. I will definitely be ordering again
The plant arrived healthy and in a…
The plant arrived healthy and in a timely manner. Also, my message was delivered correctly.
The tree arrived with no issues and is…
The tree arrived with no issues and is looking beautiful! Thank you
Plant packed perfectly and in good…
Plant packed perfectly and in good health.
Great shipping time and excellent…
Great shipping time and excellent condition of plants A++++
Great customer Service!!
This is my first time using a plant delivery service and was trying to deliver a snake plant to my girlfriend in Atlanta as gift for her new apt. When I first ordered, I picked out a snake plant and a pot to put it in. However once delivered- my girlfriend only received the pot and it was broken. I was very disappointed because this was pretty expensive and this was my first gift to my girlfriend. I emailed The Sill and Leahlyn replied to my email almost immediately and ordered a replacement before I even replied back. This was a Saturday as well. I really appreciated the quick response and solution. There was issues with the replacement order but Leahlyn was in stand by to support. It all worked out and despite the issues (the issues with the replacement delivery was most likely with the mail rooms/ FedEx fault), I am giving 5 stars because of the great customer support alone and the great recovery of the issue due to it. I work closely with our customer service team at my job and good customer service really stands out to me. I hope that kudos is given to Leahlyn and whoever else assisted with this. I will definitely use/ recommend your service in the future just because of the customer service. Thanks a million again and keep up the great work! Feel free to publish this review if you’d like- I give permission.
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