Off-hour coverage of customer service…
Off-hour coverage of customer service is a joke. People working out of their homes with poor knowledge. Someone with "Rewards" (I was transferred to them) said that the credit union didn't participate in rewards any longer. (Check the recording!) These people have access to your customers' sensitive information. I wouldn't trust either of the people I spoke to on Monday with info. Is the job pool really that depleted. I also (on Tuesday) was told that having to direct my rewards EACH AND EVERY STATEMENT was easier than simply depositing the rewards automatically as a credit (or any other choice) once and for all. My "flexibility" (ThankYou!) is just more work for me. You made some very poor choices from a customer's vantage point since the changeover in August.