As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
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Is Consumers Credit Union legit?
Consumers Credit Union (myconsumers.org) has a 4.5 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently discuss the dependable financial services, reliable support, and overall smooth banking operations. People frequently praise the friendly staff for being exceptionally helpful, competent, and welcoming during all regular branch visits. Consumers also deeply appreciate the excellent customer service, competitive interest rates, and the convenience of managing daily bank accounts.
However, some customers also noted occasional frustrating delays experienced when processing loan titles, wire transfers, or specific administrative requests. A few reviewers expressed dissatisfaction with unhelpful phone communication or ongoing difficulties regarding rewards programs and automated computer systems.
Auto-generated from all reviews of this business. For reference only.
This bank is antiquated! They live in a previous decade. I applied for an auto loan and they took forever to process the paperwork and would only MAIL a check to the dealership! The person I worked with, Jorge (last name rhymes with Bolero but starts with a V) in Illinois was slow and just unhelpful. I had to stay on top of him and make him do his job. would not recommend this bank whatsoever. I don't know how they process car loans and operate the way they do! Slow and ineffective.
I have been using this credit union for many years. The staff has always been attentive, helpful and very pleasant. I’d like to give a shout out to Nelma who works in the AH branch. She has helped me for years now. She noticed that my CD rolled over. I had not come in to renew it due to personal issues. She showed me that I could close out the rolled over one, pay the penalty of a few days and open a new one at a higher interest rate.Even with the penalty of a few days I would earn more money. I thanked her for looking out for me. I appreciate all that this beach does for its customers. Nelma is an excellent employee, so friendly and helpful! Bravo Consumers Credit Union in Arlington Heights!!!
I was previously a member of Meadows credit union and have stayed a member when CCU bought them out (total of 20 years, probably 5-6 at consumers).
If it wasn’t such a pain to move banks, I would. Consumers is mostly awful. They make everything a lot more difficult than it has to be. Their customer service takes FOREVER and they provide incomplete or incorrect answers. For example, setting up auto pay. I had a visa with the bank forever. It’s always been on auto pay. I got a new card in the mail. One would assume like every other company, it remains on autopay. Wrong. Once I got a late fee notice I called… 30 minutes on the phone! I was told it will be quick it set it up online and was given instructions (it is not toggling on auto pay like every other company). A few days later I attempted to follow the instructions.. however my visa account wasn’t showing up. After contacting customer service again… it’s because it has a $0 balance. Would have been nice to be told that in the first place.
Total time wasted: ~ 1 ish hours
Same process at the 5 other credit cards I have: 5 min set up when you get the card.
& they need to better train their AI chat bot or don’t use one at all. Gave me an answer for sending money outside of the bank.. 🙄
I banked for CCU for a few years and my general experience was okay. Last year I was buying a house and had the worst experience with them. Their wire transfer process is extremely antiquated and not at all transparently communicated on their website or via their staff. In order for you to initiate an external wire you have to sign a DocuSign after putting in all the information in the online portal. Most banks do not have these types of requirements. The unnecessary delays caused our closing to be delayed. But the worst part was that their management team was completely not helpful and did not at all try to remedy the situation. I have since closed all my accounts and moved my money to other institutions that have better processes and are more customer friendly.
Great service when I come inside, most tellers know me buy name and always say hi, which is a very good PR in my eye’s please don’t keep changes personal
Horrible experience with this credit union. I paid off auto loan and the credit union has not sent title to vehicle. I have called multiple times spending a minimum of 6 hours on the phone total. Employees tell me what I want the hear. Finally, an employee listened and admitted to me that they could not locate the title. Frustration continues as they finally located it after a another week of looking. Promised me I would receive the title yesterday however updates of tracking number show Consumers Credit Union still has not sent title. Waiting for return call for updates yet again. Worse experience I have ever had with a bank/credit union. Do not use. They like to pass you around on phone, with long wait times, listening to awful music that repeats itself every 30 seconds. And yes, I have been on hold on phone so long, I actually timed it.
I have had ccu for probably 3 years or so have never had a problem. There so professional i feel guilty when I fall behind. They have always worked with me .Every issue I have they have treated me with respect.
I have been with CCU since they were Motorola Employees Credit Union (since 1994). The very thing I liked about credit unions like MECU has slowly eroded to the point that they have become as obnoxious and greedy as banks. I have my mortgage with CCU and recently, during normal working hours, my calls to their mortgage servicing center are forwarded to phone banks in India. These agents I have spoken with are absolutely clueless and a waste of time. So issues I have with homeowners insurance and escrow have become impossible to resolve.
I asked for my payment to be taken out…of my checking.
I asked for my payment to be taken out of my checking account and the man put it to my savings, There was not enough money in my savings so it said my payment was not made. I had to get back on the phone and get it fixed after being passed around on the phone It finally got fixed. Well we will see next payment. Gurnee credit Union smells so bad.
If you like a credit union that lies and lies and lies, this is the one for you. They are wonderful until you are a member, then things go downhill quickly and steeply. Did I say that they lie?
