About Consumers Credit Union
Data updated- Website
- myconsumers.org
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 10% (1/10)
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About this business
As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
Written by the business, not verified by us.Is Consumers Credit Union legit?
Consumers Credit Union (myconsumers.org) has a 4.5 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently discuss the dependable financial services, reliable support, and overall smooth banking operations. People frequently praise the friendly staff for being exceptionally helpful, competent, and welcoming during all regular branch visits. Consumers also deeply appreciate the excellent customer service, competitive interest rates, and the convenience of managing daily bank accounts. However, some customers also noted occasional frustrating delays experienced when processing loan titles, wire transfers, or specific administrative requests. A few reviewers expressed dissatisfaction with unhelpful phone communication or ongoing difficulties regarding rewards programs and automated computer systems.
Auto-generated from all reviews of this business. For reference only.What people say
Fast professional service.
Consumers Credit Union is "The Best Bamk!"
I have banked with Consumers Credit Union for almost 30 years and they are the best bank I have ever worked with! The staff is polite, professional and always eager to assist me if I have a question. I moved out of state several years ago and keep CCU as my main bank because of their great service!
Great employees
Great employees, always knowledgeable and eager to help. The service is exceptional. Every question asked will get a proper answer and great suggestions to help.
THE TEAM THAT CARES
Professional workers… Willing to serve with positive attitudes… Always pleasant… Always mannerable…
We always have excellent customer…
We always have excellent customer service with CCU. Recently we applied for a personal loan. Judy Alstrom was wonderful to deal with. Outstanding customer service. Went above and beyond and during the holidays!
great customer service and easy app to…
great customer service and easy app to navegate
Handling the renewal of a CD over the…
Handling the renewal of a CD over the phone was an easy, good experience where I didn't have to visit the AH location in person.
Good customer service for helping me…
Good customer service for helping me out through the process of getting a car loan.
They keep me up with my accounts Thank…
They keep me up with my accounts Thank you
First off it is the people
First off it is the people. they are knowledgeable, friendly, and from what I can see they are hard working.
Amazing Credit Union
Amazing Credit Union, not only do they have great rates on checking, savings and CDs, but also very competitive rates on loans. Not to mention they have the best staff that really care, I consolidated all my accounts to CCU, even though I no longer live in Illinois.
I love the interest rate on my checking…
I love the interest rate on my checking and savings accounts. Whenever I’ve needed customer service it has always been right there for me
Mudassar Ali
great resource for car loans
activity, including loan processing, can be completed over the phone!
i called on a Saturday morning to make a share secured loan, and Pat walked it through, and Amy called me that morning with the positive result. which is why i remain a member for 40 years!
CCU is an excellent bank
I have been with CCU for a couple years now and am very pleased. The interest on checking is amazing if you just meet a couple of easy goals each month. Having 24/7 chat is unheard of in the banking industry and customer service has always been great when I've needed it. I have a car loan at an excellent rate and I've had a couple of personal loans that were easy to arrange with great interest rates. I highly recommend this bank.
Consumers Credit Union is top notch!
Consumers Credit Union has excellent customer service, a great range of products to offer members, great rates on interest-bearing accounts, and great rates on loans.
Always fast and self explanatory.
Electronic Deposit while traveling.
As I travel, occasionally I need to deposit checks into my account. CCU's online direct deposit has been a wonderful benefit. CCU's application provides clear instructions on how to complete the electronic deposit process as well as timely communication on the acceptance of the deposit. Thank you CCU!