Horrible first experience. Ride cancelled by system and no refund
My ride was cancelled by their system due to an alleged payment security issue. The payment card was valid, active, and had no problems. There was no warning, no verification request, and no attempt to resolve anything before cancelling. The message even admits the card may have been flagged by mistake. Despite the cancellation being entirely their fault, the ride was marked as non refundable. I did absolutely nothing wrong, yet I am expected to pay for a ride that never happened. Cancelling a first-time customer’s ride without notice and then refusing a refund is unacceptable. If this is how new customers are treated, I cannot imagine how issues are handled later. Avoid if you want reliability, basic customer care, or fair treatment.