Premium product with fantastic customer service.
First and foremost, I would like to commend MelGeek for their exceptional customer service experience. Upon ordering the "Made68 Ultra Keyboard" in Green, I received an E-mail regarding my purchase. This email was sent by an employee, Laura, notifying me that there had been an error with my order and that the specific model I ordered was not available at their Canada warehouse. Laura told me that they would be able to send me the colour specified if I was willing to pay for the shipping, or that they would be able to substitute the Green model for either of the two other colours at no additional charge. Of course in these situations, it can be a bit frustrating to not have your specified purchase fulfilled. With that said, I was appreciative of the issue being brought to my attention quickly and understand that there are many complexities under the hood of a website fulfilling physical orders, and errors can/will occur. My initial purchase of the keyboard was during a sale, and had the Green version specifically marked down for $20 USD less than the other two models. I wasn't dead set on the Green version, so paying the additional shipping fee of $39 USD was less appealing to me than moving forward with one of the other two options. Bear in mind that these two were being offered to me at the marked down price of the Green model. After deciding to go with the latter option, I replied to Laura saying that as long as the products were unopened I would happily to go with the Black model instead. If they were refurbished or "open box" I requested that I receive some sort of other compensation as my initial order would have been a brand new product. Upon receiving my reply, Laura showed me pictures of both the Black and Red models, which had been opened but I was still unsure as to whether they were new and just being shown to me, or previously-used products. Laura also offered me an additional $10 USD off of my order, now making it $30 USD off it's sale price, totalling $60 USD in savings from the regular price. I was more than happy with this compromise and told her to proceed with shipping me the product. Laura was incredibly understanding during this process and replied very quickly, in most cases taking less than 15 minutes to get back to me. Upon receiving my keyboard, I opened the box to realize that everything was in fantastic condition and the keyboard seemed to be brand new. The only issue that I came across was a lack of a USB cable in the accessories box. I believe that Laura works abroad, and was sent the alternate model pictures from the Canada warehouse workers. For this reason I do not fault her or the company as a whole for the item missing as it would be hard to verify everything being included from photos alone. With that said, I emailed Laura back and told her about the missing item, and in turn she offered to send me a USB cable with no fee or shipping charge which I was very appreciative of. Her words being: "Since we want every customer to receive a complete product, just as described on our product page, we will arrange to resend the missing cable to you." followed by a link with tracking details. Again, I cannot express enough the amount of professionalism from MelGeek and Laura specifically. Each time I expressed a need or concern I was met with a friendly response and was assured that the issue would be resolved. I recommend MelGeek to anyone looking for a quality product and outstanding customer service to match.