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Chris Chris

Japan

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1 review

Traveluro.com

Be extremely careful with this site

Be extremely careful with this site, especially if you need to modify a booking. I booked multiple rooms with a clearly stated “free cancellation until Jan 25”. Before the deadline, I requested to cancel just one room (out of four) for the same dates. Traveluro informed me that partial cancellation is not possible. Instead, they require canceling the entire booking and rebooking at the current prices. Because hotel prices had increased since my original booking, removing one room would result in almost no refund, despite being within the free cancellation period. In practice, this means the “free cancellation” policy is meaningless if you need any modification. You are effectively forced to accept higher prices or keep an unnecessary reservation. This may be their system limitation, but it is extremely misleading and unfair to customers. I would strongly recommend booking directly with the hotel or using a more flexible platform.

2026-01-23