No help from Agoda
Was considering cancelling a pre-paid booking and Agoda made this easy to do. A little too easy as I thought I was due a refund but no I should have read the small print apparently. The fact I was not due a refund should have been made clear when cancelling but this is all my fault for trusting this company. Automated help is no use. I will avoid for future bookings. Update: Agoda did give a refund for this transaction but this only happened because of this trustpilot review as I was unable to contact a person using their help system. Will you use them again because they can be cheaper in SE Asia for hotels but beware of cancelling a booking.