Beware of Jennifer
Hello, I am writing to formally report an incident that occurred during my visit to your dispensary on January 24, 2026, shortly after opening, at the location 12575 A Cleveland Ave. I was the first customer checked in online. When the door was opened by an employee named Jennifer, her demeanor was immediately unwelcoming. I realized I had forgotten my ID and promptly left to retrieve it, returning within minutes. Upon my return, despite being first online, I was instructed to wait in the longer line. When I respectfully spoke up, Jennifer responded with a rude gesture and took my card in a dismissive manner. When my name was later called, I calmly asked who I could speak with to make a report regarding the treatment I had experienced. At that point, Jennifer loudly and rudely yelled in front of other customers, drawing attention to me and escalating the situation unnecessarily. A manager named Kirk intervened. Before I could explain, the employee continued speaking over me. The interaction was embarrassing and unprofessional, particularly as it occurred publicly in front of other patrons. Kirk appeared visibly uncomfortable with how the situation was handled and provided me with this contact information to report the incident. I am not writing to cause trouble, but to document conduct that was inappropriate, hostile, and inconsistent with basic standards of customer service. I expect to be treated with respect, especially when raising a concern calmly and appropriately. I am requesting that this incident be reviewed and that appropriate steps be taken to prevent similar situations in the future. Thank you for your time and attention. Dispensary Location: 12575 A Cleveland Ave