UPDATED REVIEW: Could be better and room for improvement.
We worked with DestinationWeddings.com and our assigned agent Tanika for our destination wedding. While the hotel research and venue connection were strong and pricing overall was fair, there have been serious booking and billing issues. I actually want to give a 2.5 stars. Room Booking Issue (twice): A guest booked a Basic Junior Suite as advertised but was later charged for a higher-priced Tropical View Suite with the basic suite title. We were told the Basic Junior Suite on the adults-only side is unavailable—yet it is still listed as available on the Destination Weddings website. This is misleading. The guest booked in good faith and was later blindsided by a higher charge. These issues have been resolved but should have never happened, much less happen twice. Promotional Credit & Deposit Issue: We were advised our group rate deposit would not be applied until all guest rooms were paid, yet it was applied anyway despite not all guests having completed payment. This contradicts what we were told. Additionally, our signed contract clearly states that the Destination Weddings promotional credit (up to $2,500) is to be applied to the couple’s room invoice at final payment, with any overpayment refunded. At minimum, we qualified for $1,250, but there was no documentation showing the credit was applied before the deposit was used. Instead, the deposit was applied first, effectively eliminating the promotional benefit without notice—not consistent with the contract. We were also told that credits are issued after the wedding, but hotel-issued perks and the Destination Weddings promotional credit are separate. The latter is explicitly contractual and meant to be applied at final payment. We are still dealing with this issue with Tanika being dismissive of my understanding of the contract. We have not come to a resolution yet which I hope to soon. But I am not keen on working with Tanika anymore. I’m worried because of these issues, if we even have our rooms booked properly. With our wedding 2.5 months away, these inconsistencies have caused unnecessary stress. Destination Weddings has strengths, but the lack of transparency around room availability, deposits, and contractual credits makes it difficult to recommend without strong caution. I would be willing to revise my review if we come to a strong resolution to these issues because it would show me that despite these problems, they are willing to make things work for our benefit. I don’t expect perfection but I do expect good customer service and strong problem solving, instead of short replies and dismissive tones. 8/7 UPDATE: If I could give them 0 stars, I would!! Come my wedding week, a couple of my guests had trouble checking into their rooms and ended up in the wrong rooms at higher prices! When I tried to get help, Tanika said to “reach out to the emergency line” and stopped responding completely. The help also didn’t do anything either!! Now it’s been 3+ months since my wedding and we still haven’t received our reconciliation credits and promotional offers that was promised! We will be getting a lawyer and SUING destination weddings for withholding our refunds/credits as well as overcharging a couple of my guests for basic rooms! DO NOT USE DESTINATION WEDDINGS!!