0 for customer service
I ordered a handbag 5 days ago. I paid £9.95 for express/next day delivery.Nothing happened. The next day I tried their Chat24, they should call it Chat0. Said you are no.1 in queue for an hour at a quiet time of day. Emailed and asked them to just cancel the order as it wasn’t going to arrive on time. Someone replied couldn’t find the order number I had given so couldn’t deal with it. So I replied with a copy of the order showing the same order number. Nothing. Then 3 days later I receive an email saying my order has been dispatched except it hasn’t, it’s “awaiting pick up” all day! Emailed again. Still no reply. Why do so many companies now treat customers with contempt, hiding behind any form of communication that doesn’t involve speedy and effective communication, let alone human contact. It’s an appalling way to treat customers.