I am a Heatbit collector
I have been using the various incarnations of Heatbit from the earliest days. I now have 3 Trio's and a Maxi. I like to think I helped iron out some of the wrinkles from those early days. Over the years I have had a couple of issues but the support is extraordinary and everything was always resolved to my satisfaction. When I ordered the Maxi, I received it and had a lot of trouble connecting with my wifi. I couldn't imagine what the problem was and at one point I had 3 support people helping me and I know that at least one of them worked way outside of normal working hours. It turned out that they had sent a Trio instead of a Maxi (I didn't know how to tell them apart at the time) and as soon as we figured that out, they immediately sent a return tag and shipped the correct unit. They make up for the inconvenience by sending my (unsolicited) a supply of HEPA filters. As of this evening, all my Heatbits are heating away, which is nice because it is -17 degree F outside. I really like the product but the support is what makes me come back for more.