SamCart is NOT ready for physical subscriptions
⭐️⭐️ Two Stars – Not Ready for Physical Product Subscriptions SamCart may work well for digital products, but if you sell physical products with subscriptions, proceed with extreme caution. We are a Top 100 Small Business in the United States, and we migrated to SamCart expecting a streamlined, scalable subscription experience. Instead, this switch caused months of operational disruption due to fundamental limitations with physical products. The most serious issue was shipping on subscriptions. SamCart charges shipping per product on every rebill, rather than once per order. What should have been a single $7 shipping charge per cycle was instead applied to each item in the subscription, resulting in customers being overcharged by $20+ per cycle. This directly impacts customer trust and retention. The “solution” provided by support was a workaround requiring duplicate versions of every product: • One product with shipping enabled • Another with shipping disabled for order bumps This is not scalable for a real physical-goods business. Even more problematic: once a customer purchases a product, that product becomes locked and cannot be edited. Any issue with pricing, shipping, or subscription logic requires duplicating the product and creating an entirely new one just to fix mistakes. This leads to product sprawl, operational confusion, and unnecessary risk. Customer support was also slow and not particularly helpful, with long response times and no clear ownership of the problem. We were told the system was “being tested” while customers were actively being overcharged. This transition hurt our business for several months until we were able to unwind the setup and move back to Shopify, where shipping logic works correctly, subscription products are editable, and fulfillment and checkout live in one system. SamCart has potential, but it is not production-ready for physical product subscriptions. If you sell supplements, consumables, or any recurring physical goods, this platform still has significant growth to do.