STAY CLEAR OF BESTVIBE
I ordered from this company recently against my better judgement . The prices seemed good , and people have said the quality of the items they had received with pictures posted was beyond good . But something seemed a little off , especially since I noticed there was no phone number to contact with questions . Well, despite having a few concerns I ordered “the Derek” which seem to be one of their more popular thrusting dildos for my fiancé first this upcoming Valentine’s Day . This was over a week ago . No updates for shipping, my payment cleared with zero issues. I emailed bestvibe, and I get a response stating that the model I ordered will not be available until the end of February . Well, as I stated in my email when I reached out as to why it was taking so long to get a shipping date , I stated this was a VALENTINES DAY GIFT , and had ordered it in plenty of time . They asked if I was interested in waiting , I stated no , they asked if I was interested in another model , I said perhaps if it were of similar size and shape , but then in thinking about it I decided no. I just want my money back since I’m already feeling that this is going south all to fast . Guess what , I send an email requesting a refund , snd you guessed it ! ABSOLUTELY NO RESPONSE ! I have sent 3 since , and no responses on any of them . No phone numbers can be found for this company whatsoever , so now I’ll be forced to get my bank involved . To any future customers ,STAY CLEAR OF THIS COMPANY . They are not very professional in the least . UPDATE: Bestvibe ended up contacting me stating that the reason they took so long getting back to me was due to their spam filter blocking my email from being seen, which I find VERY SUSPICIOUS since they still saw my first email with no issue . But I will say that once we got past all of that , the team over there seemed to get my refund sotrted out pretty quickly. Bestvibe definitely doesn’t like getting negative reviews here in Truspilot, so if you have issues with them I would suggest starting here. I would rate them higher but their lack of a phone number and the length of time it takes them to return emails as well as the fact that it took a bad review to prompt them to resolve my issue is the reason they still only get a 2 instead of a higher rating . Here’s some advice from someone who ran a business for quite sometime,. Carry the product you advertise , and if the product is currently unavailable mark it as so on your website with the expected date . Also, get a phone number! As I said earlier , they came through but I still feel as though without leaving this review I would have lost my money so my advisory still stands, stay clear of Bestvibe! Sorry guys I promised I’d revise it not give you an excellent review. To receive an excellent review you’d have to give excellent service FROM THE START , and your company simply did not do that !