Their return policy is awful in…
Their return policy is awful in practice. I submitted a return request the day after I received them since they did not have the inherent tinnitus feature they claimed. And dropped them off at the post office the day after I received the prepaid label. This was a month ago, and after them rescheduling the delivery of the return and stringing me along in customer service I still have no refund nor commitment to get a refund.